Data Recovery Firm’s Transparency Delights Customers

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Departing from industry norms, Data Savers, LLC sets a new standard for customer service, communication, and satisfaction. “We are the first in the industry to offer CustomTrak™, an online system powered by Zendesk™ that features two-way communications between the client and our technicians,” stated Jon Yaeger, the principal of Data Savers.

The data recovery industry is unusually secretive. Firms go to great lengths to guard their recovery knowledge and techniques, which are often obtained through painstaking reverse-engineering and research. Clients may be deliberately isolated from the technicians who do the work and can best answer questions. The result is that clients feel "left in the dark," and at the mercy of the firm to act in their best interest.

The lack of transparency makes it easier for data recovery firms to charge higher fees.

Departing from industry norms, Data Savers, LLC sets a new standard for customer service, communication, and satisfaction. “We are the first in the industry to offer CustomTrak™, an online system powered by Zendesk™ that features two-way communications between the client and our technicians,” stated Jon Yaeger, the principal of Data Savers.

“This new system automatically sends emails to clients that include detailed updates about the various steps of the recovery process. Because they see the actual technician’s comments, clients have a better understanding of the complexities. They can interact and even direct the process,” added Yaeger.

“The reaction of our customers has been nothing short of amazing”, states Evan DeLaney, Director of Sales and Service at Data Savers LLC. “Clients are just not accustomed to receiving this level of customer service, particularly from the technical staff.”

“We continually strive offer the best customer experience, which requires being friendly, helpful, honest, and fair. We believe that our new CustomTrack™ system adds to our existing strengths, and now makes us the leader in customers service in the data recovery field” claims DeLaney.

Data Savers, LLC of Atlanta is a leading provider of low-cost data recovery services for hard drives and other digital media for Windows®, Apple®, Novell® and Linux operating systems. Data Savers, LLC is also a member of the Apple Consultants Network and a Data Recovery Partner of Western Digital Corp.

CustomTrack™ is a trademark of Data Savers, LLC. Zendesk™ is a trademark of Zendesk.

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CHRIS LAMBRECHT
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