West Caldwell, NJ (PRWEB) March 9, 2010
With the opening of their online retail store, TotalHomeSupply.com takes quality and commitment in retail sales to a new level. Offering a complete package of all home-related items, THS (Total Home Supply) features major Appliances Brands, as well as lesser known, high quality lines. Outdoor Living, Home Heating and Air Conditioning continue to be strong areas of their expertise. In fact, the complete knowledge of their product line is what sets totalhomesupply.com apart from their competitors.
The staff of THS brings a unique perspective to this venture. All members, having prior experience in home online retail sales, are both familiar with current trends, and are well-educated concerning all items for sale on the site. Keeping up with the literature and ongoing contact with vendor sales reps, are just two of the ways the customer service department is devoted to giving consumers all the information needed to make an informed purchase. For these reasons, THS is soft launching their site. Having seen other online retailers open their sites with thousands of items, you have to wonder about their sales knowledge of everything they sell. THS is starting slowly, ensuring all service reps are familiar with the specs and features, of all items on the site. Once everyone is proficient, new items are added to the store.
Online support is available with the Live Chat feature, and talking to a real person is easily done with a phone call. While totalhomesupply.com will never have the largest website, they will have one that is staffed by a group familiar with everything on it.
Additionally, the website itself is user friendly. THS wants customer satisfaction, and feel it is important to offer as much information as possible. Key features are detailed, multiple photos, if available, are uploaded and specifications are listed. User documentation, such as manuals, brochures and spec sheets are also available for download, a feature not usually available with other home supply sites. Pages can be sent via twitter, facebook, myspace or email. Additionally, the website has both a facebook page and its own social network, Do It Yourself community. The DIY community features educational videos, blogs and forums relating to both items found on the website and topics which the public may find interesting and informative.
An exciting policy initiated by THS, is the Thanks a Heap for Shopping Rewards Program. At no charge to the shopper, THS offers a one point for one dollar reward. It’s Total Home Supply’s way of thanking the customer for their business, while encouraging them to return for future purchases. Sign-up is automatic at checkout, THS keeps track of total points earned, and the shopper can check their points just by logging in. This loyalty rewards program while used in other industries, is uncommon in home online retail. Additionally, there will be specials, earning double and triple rewards. THS will also offer coupon codes for additional savings to the customer.
With the addition of totalhomesupply.com to the online retail world, the vision of a retail store offering uniquely personal service, informative web pages and exceptional product lines is finally realized.
For more information visit the THS website: http://www.totalhomesupply.com