Arkansas Blue Cross and Blue Shield Goes Live on SunGard’s iWorks BPM for Claims Processing

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Arkansas Blue Cross and Blue Shield has implemented SunGard’s iWorks BPM solution to help the company gain greater transparency and efficiency throughout its claims management process.

Arkansas Blue Cross and Blue Shield has implemented SunGard’s iWorks BPM solution to help the company gain greater transparency and efficiency throughout its claims management process. SunGard’s iWorks BPM is a business process and electronic content management solution that helps insurance companies streamline, standardize and centralize information, and manage high-volume workflows for claims, enrollments and other business processes. Using iWorks BPM, Arkansas Blue Cross has achieved a common claims desktop tool integrated with multiple systems that helps it monitor business activity and performance and provide added flexibility for employees.

iWorks BPM helps Arkansas Blue Cross automate work distribution to increase efficiency and productivity, provide real-time monitoring of workload and performance and provide more employee flexibility through telecommuting.

David Bridges, executive vice president of Internal Operations at Arkansas Blue Cross, said, “SunGard’s iWorks BPM provides integration, workflow and scalability to help us augment our claims management and inventory control. The common desktop for managing claims through iWorks BPM provides performance tracking and accountability throughout the process, which translates into improved productivity and increased provider and member satisfaction.”

Greg Webber, president of SunGard’s insurance business, said, “SunGard’s iWorks BPM assists companies like Arkansas Blue Cross track and manage the flow of claims data, documents and processes throughout their organizations while standardizing and integrating operations. This helps customers enhance productivity, quality and performance in a high-volume, standardized claims processing environment.”

About Arkansas Blue Cross and Blue Shield
Founded in 1948, Arkansas Blue Cross and Blue Shield, an Independent Licensee of the Blue Cross and Blue Shield Association, is the largest health insurer in Arkansas. Arkansas Blue Cross and its affiliates have more than 2,700 employees. If combined, the 39 independent, locally operated Blue Cross and Blue Shield Plans collectively provide healthcare coverage for 98 million — nearly one in three — Americans.

About SunGard’s iWorks
SunGard iWorks is a business-driven IT product suite for the insurance industry in each of the following major business lines: life/health/annuities/pensions, property and casualty and reinsurance. iWorks offers a range of products and services including front-office tools, policy administration, reinsurance, actuarial calculations, financial accounting, investment accounting, and reporting. SunGard partners with customers to deliver products and services that align with changing business and regulatory needs. For more information, visit SunGard iWorks at

About SunGard
SunGard is one of the world’s leading software and IT services companies. SunGard serves more than 25,000 customers in more than 70 countries.

SunGard provides software and processing solutions for financial services, higher education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software.

With annual revenue exceeding $5 billion, SunGard is ranked 435 on the Fortune 500 and is the largest privately held business software and services company on the Forbes list of private businesses. Based on information compiled by Datamonitor*, SunGard is the third largest provider of business applications software after Oracle and SAP. Continuity, Insurance & Risk has recognized SunGard as service provider of the year an unprecedented six times. For more information, please visit SunGard at

*January 2009 Technology Vendors Financial Database Tracker

Trademark Information: SunGard, the SunGard logo and SunGard iWorks are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.


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