Announcing the Evolution of Provider Placement Methodology – EPIC Connections

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EPIC Connections (EPIC) provides customer contact solutions to clients, connecting them with the best-in-class partners around the world, delivering the ultimate experience in service and support for their customers.

EPIC’s mission is to assist our clients in finding a customer contact solution that best fits the overall objective of their customer contact initiatives.

Customer contact provider has a different connotation today than the decades old call center depiction. Clients today view the opportunity to outsource their customer contact initiatives as a way to build brand loyalty, deliver higher levels of customer satisfaction, and maximize customer retention. EPIC Connections (EPIC) works with their clients to identify and select the contact center provider that best fits their needs. The ability to evaluate the client’s requirements, deliver results beyond expectations, and work to provide a partnership and strategy to strengthen their customers’ connections represents the core of EPIC’s business model.

“Contact throughout the entire customer lifecycle is a critical success factor for businesses today,” says Bill Pieper, President and Founder of EPIC Connections. ”The ability of an organization to communicate effectively utilizing the customer’s preferred method of contact is equally important. The due diligence necessary to select the best method requires a significant investment in time and resources. EPIC can significantly reduce these investments by offering proven placement methods, with services delivered by best-in-class providers.”

EPIC’s provider placement methodology is derived from years of experience in the business process outsourcing industry and has allowed clients to benefit in the expertise, core competency, and proven track record of success of finding a valued partner relationship time and again.

EPIC’s footprint allows for the support needed for domestic, near-shore and offshore support, as well as multilingual programs. No matter the size or budget of the proposed initiative, the EPIC Team will assist in the evaluation and decision-making process to ensure the right customer contact partner is selected to achieve the desired goals.

About EPIC Connections

EPIC assists companies with their customer contact initiatives by assessing their goals and objectives and aligning those with the partner(s) that best suits their overall requirements. EPIC’s mission is to provide superior customer service and sales support that will build brand loyalty, customer satisfaction, and profitability, while allowing our clients to focus on their core business. The EPIC Team takes the guesswork out of choosing the right customer contact provider and aligns clients with the partner that best fits their needs.

For more information visit http://www.epicconnect.com or contact Ryan Brummond, rbrummond(at)epicconnect(dot)com, or (402) 504-9618.

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Ryan Brummond
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