TechExcel Announces ServiceWise and CustomerWise 8.5

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Latest versions provide the total visibility and intelligence today's organizations demand for all service desk, asset management and customer support business processes

TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM), IT Service Management (ITSM) and Customer Relationship Management (CRM) software solutions, today announced the release of ServiceWise 8.5 and CustomerWise 8.5. The latest releases include both new features and enhancements designed to increase visibility and provide intelligence for all customer support business processes and deliver a solution that supports the growing number of applications, devices, and mobility of today's workforce. Also included is an updated project planning tool, TechExcel ProjectPlan, that provides integrated project planning and resource management for IT managers and service teams. ProjectPlan gives managers complete control over project information, scheduling, and resource management through its real-time integration.

"In today's harsh economic climate it is vitally important that enterprise systems deliver outstanding value and features such as time and cost tracking are essential in managing a successful business." said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, "The enhancements we've added improve usability and an improved project planning tool, new automatic customer satisfaction surveys, and the ability to manage assets and knowledge externally through an API interface add great value. The new features in ServiceWise and CustomerWise elevate the ability of support teams to accommodate the needs of modern IT organizations and keep their customers informed every step of the way."

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be easily configured by users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.

What's New in ServiceWise & CustomerWise 8.5:
TechExcel ServiceWise is a flexible IT service and support solution with powerful process management and workflow capabilities. Using ServiceWise, organizations may optimize all IT support processes including: user request tracking, management of incidents, handling problems and changes, controlling the asset lifecycle, and managing valuable company knowledge. Some of the major feature enhancements in ServiceWise 8.5 and CustomerWise 8.5 include:

  • New API for managing knowledge and asset information
  • New incident time-tracking and time roll-up feature
  • New administration reports
  • New customer surveys and web forms
  • New Incident linking capabilities for email and automatic closure options
  • Improved email notification settings
  • New software asset management features

Business benefit as well as user/cost control have always been strengths of TechExcel solutions and the addition of incident time-tracking and time roll-up feature in version 8.5 continues this by allowing ServiceWise and CustomerWise to track time spent and calculate costs for support and budget projections.

On-demand Web seminars and personal demonstrations of TechExcel ServiceWise and CustomerWise 8.5 are available now. Call 800-439-7782 extension 5 or visit http://www.techexcel.com for more information.

About TechExcel                 
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit http://www.techexcel.com or call 925-871-3900 in the United States or +44 (0)20 7470 5650 in the United Kingdom.

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Scot Howard
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