Zyrion Delivers Breakthrough Network Performance and Service Management Capabilities for Managed Services Providers (MSPs)

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Enables MSPs to Better Serve their Customers with New Enhancements that include Multi-level Maps Visualization, Distributed Data-gathering and On-demand Actioning

“MSPs are increasingly having to monitor the performance of infrastructure that spans multiple types and layers of technology, includes a vast number of interrelated and co-dependent elements, and is spread across a variety of physical locations"

Zyrion Inc., a leading provider of Business Service Management (BSM) and network monitoring solutions for enterprises and MSPs, today announced the release of Traverse 5.1, the newest version of the company’s leading integrated network and business service management software solution. This latest release of Traverse includes a range of new features targeted to MSPs, and provides advanced capabilities for network display, distributed data-gathering and event management. The enhanced Traverse solution enables MSPs to more effectively fulfill their mission of providing superior, high-value IT solutions and services to their end customers.

Traverse 5.1 is integrated with Google Maps to enable advanced visualization of network infrastructure using overlay geographical views. Traverse supports cascading layers of live maps, enabling drill-down from a global view through to national, regional and local views, all the way down to an individual device or Service Container. Custom static images can be included in the drill-down to support viewing of the infrastructure layout in a datacenter, equipment room or server rack. From the device-level view, application users can invoke the event manager and initiate on-demand customized actions, such as creation of remediation work tickets. Traverse provides an intuitive graphical user interface to create maps, along with drag-and-drop inclusion of hotspots and their constituent IT infrastructure.

The combination of the new geographical views and the previously-supported topological views provides the necessary end-to-end display capabilities to quickly identify performance problems, easily determine impacted organizations and services, and rapidly uncover root causes. Moreover, the multi-tenant security model in Traverse allows creating specific maps and drill-down views for different organizations, departments and teams, all within one instance of the software application.

Traverse 5.1 enables more secure capture of performance data across a distributed infrastructure, and also simplifies scaling of the data gathering elements. Traverse’s new Data-gathering Engine (DGE) Extensions enable capturing performance data from closed or secure networks by eliminating the need for inbound connections from the primary data aggregation point. Furthermore, the DGE Extensions do not require any static IP addresses, and thus new data gathering elements can be added quickly whenever and wherever needed. This flexible data gathering capability better enables integrating, monitoring and correlating the MSPs diverse and distributed infrastructure within the Traverse platform.

“MSPs are increasingly having to monitor the performance of applications and infrastructure that spans multiple types and layers of technology, includes a vast number of interrelated and co-dependent elements, and is spread across a variety of physical locations,” said Vikas Aggarwal, founder and chief executive officer of Zyrion Inc. “We are continuing to enhance the capabilities of Traverse to better enable MSPs to overcome the evolving operational and IT management challenges to successfully deliver managed services.”

Pricing and Availability
Traverse is available for download on Zyrion’s website or via one of Zyrion’s authorized resale partners. For a free 30 day trial or to view a demo, please visit: http://www.zyrion.com.

About Zyrion, Inc.
Zyrion is a provider of Business Service Management (BSM) and IT infrastructure monitoring software for mid-to-large enterprises. The company’s business service container technology allows enterprises to more easily and effectively manage IT-enabled business processes and services. Zyrion’s flagship Traverse solution provides correlated, end-to-end network and server monitoring capabilities that link underlying applications and the IT infrastructure to business services. Zyrion has corporate offices in Sunnyvale, Calif. For more information, go to http://www.zyrion.com or call +1-877-7-ZYRION.

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