St. Petersburg, Florida (PRWEB) March 8, 2010
HSN, Inc., a leading interactive multichannel retailer and parent company of HSN and Cornerstone Brands, today announced that Rob Solomon has been promoted to Executive Vice President of Operations for HSN. He will also be a member of HSN, Inc.’s Executive Committee and will report directly to HSN, Inc. CEO Mindy Grossman
In his new position, Solomon will be responsible for overseeing sales and services, fulfillment, IT, supply chain operations and quality control.
Solomon joined HSN as Senior Vice President of Customer Care in 2004. Under his direction, HSN established new standards in the industry for a flexible workforce through its innovative Work-at-Home program, which eliminated HSN’s need for offshore call centers and greatly improved the overall customer experience.
“Rob has been instrumental in raising customer service levels at our customer sales and service centers. Under his leadership, last year HSN ranked #7 out of the top 10 retailers – the highest ranking ever for the company – in customer service, according to the 2009 Annual NRF Foundation/American Express Customer’s Choice Survey,” said Mindy Grossman, CEO of HSN, Inc. “Providing exemplary customer service remains a top priority for HSN, and we look forward to further enhancing our world class consumer experience.”
Prior to joining HSN, Solomon worked at Ticketmaster, serving as Executive Vice President of Contact Centers and Retail Locations. He was responsible for the integration of call center operations for TicketMaster’s diverse catalogue of businesses. Before being appointed Executive Vice President in 2000, Solomon was the company’s Vice President of Call Center Operations, where he was responsible for 13 U.S. call centers with over 3,000 teleservice representation. Solomon also held senior positions with Electronic Processing Source and Continental Guest Services in New York.
He graduated with a Bachelor of Science Management degree from Pepperdine University.
About HSN, Inc.
HSN, Inc. (Nasdaq:HSNI) is a $3 billion interactive multi-channel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches approximately 93 million homes (24 hours a day, seven days a week, live 364 days a year). HSN.com is a top 10 trafficked e-commerce site that offers a differentiated e-commerce experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as Shop by Remote, the only service of its kind in the U.S., the HSN Shopping App for mobile handheld devices and Video on Demand. Cornerstone comprises leading home and apparel lifestyle brands, including Ballard Designs, Frontgate, Garnet Hill, Improvements, Smith+Noble, The Territory Ahead and TravelSmith. Cornerstone distributes more than 200 million catalogs annually, operates seven separate e-commerce sites and operates 25 retail stores.