"We believe our service is unmatched within the industry and we’re prepared to put our money where our mouth is by offering $100 to anyone who is not impressed,” said Mr Symond.
(PRWEB) March 10, 2010
Market leading non-bank financial services group, Aussie, has launched an exciting promise to customers that if they are not impressed by an Aussie broker’s service they will be paid $100.
The “Aussie Promise to Impress” builds on Aussie’s reputation for offering customers highly personalised mortgage broking service which translates into a better deal by meeting their needs.
Aussie’s founder and executive chairman Mr John Symond said the Aussie Promise was targeted at customers who are interested in using a broker or bank customers looking for a reason to switch in order to get a more personalised service for their home loan needs.
“We understand that everyone’s home buying and renovating journey is a unique one and our brokers understand that finance needs are just as unique, which is why we offer a tailored service. We believe our service is unmatched within the industry and we’re prepared to put our money where our mouth is by offering $100 to anyone who is not impressed,” said Mr Symond.
According to Aussie’s customer satisfaction surveys, eight out of 10 Aussie customers would recommend their broker – a high level in the industry.
The “Aussie Promise to Impress” is backed by a new advertising campaign launched this week starring two of Aussie’s customers, Scott and Jenny from Jannali in Sydney’s south. Aussie was an integral part of their journey to find the perfect home and their story mirrors thousands of other Aussie customers.
“We’re also thrilled to feature one of our top brokers, Kim Horan, who is a mum from Penrith and is a real powerhouse,” Mr Symond said. “She’s built a great business by listening to her customers’ needs and helping them achieve their dreams.”
An Aussie broker will offer guidance, assess eligibility, lodge the application and then support the first home buyer borrower through the home loan process. Aussie brokers are available 24 hours a day, seven days a week, in all capital cities and regional centres at the request of customers who call Aussie on 13 13 33.
As one of the country’s largest non-bank providers of financial services, Aussie has a loan book of over $35 billion. With the acquisition of Wizard, there are now over 150 retail stores and 850 brokers across the country ready to help customers get a better deal on their finances.
NOTE: After meeting with a broker, customers will have the option to complete a questionnaire which focuses on aspects of their Aussie experience. This will include factors such as: whether the broker was punctual; did they clearly explain the home loan process; did they maintain regular and clean lines of communication; and, did they fully understand each customer’s individual requirements.