The BBB awarded DiscountMugs.com with its highest rating of an “A” based on years of existence, consumer reviews and customer service.
Miami, FL (PRWEB) March 12, 2010
DiscountMugs.com, a Miami-based promotional product distribution company, has recently recognition from the Better Business Bureau (BBB) for quality customer service. The BBB awarded DiscountMugs.com with its highest rating of an “A” based on years of existence, consumer reviews and customer service. DiscountMugs.com revamped their customer service to provide quicker more definitive responses to customer questions and concerns. Traditionally customer service was performed by representatives who consulted with relative departments by telephone to answer questions and personalize services. While this system was helpful, it was limited because of the availability of cross department information and the reliance on live phone representatives.
DiscountMugs.com recently introduced its online “ticket system” which allows customers to submit a question or concern 24 hours-a-day and receive responses with all of their requested information in a timely manner. Customer service representatives view the “tickets” submitted by customers and are able to access cross department information on DiscountMugs.com database including order information, art and general product information. Customer service representatives can often solve the entire problem without additional need for correspondence on the part of the customers which increases customer satisfaction.
Upon making this customer service change, DiscountMugs.com jumped to 99% positive customer reviews. This trend of positive reviews also led to the rating of an “A” with the Better Business Bureau. CEO of DiscountMugs.com Amin Rahman, commented on their recognition by stating, “Our ticket system is an amazing success; customers can submit a ticket at anytime day or night and receive a comprehensive answer quicker than ever”.
DiscountMugs.com is the largest distributor of promotional products in the country and has a 500,000 square feet facility located in Miami, Florida. Their company sells promotional products like wine glasses, coffee mugs, beer glasses, tote bags, pens and more.
For more information on DiscountMugs.com service go to http://www.discountmugs.com/nc/testimonials.php