Wichita, KS (PRWEB) March 11, 2010
Bold Software announced that its BoldCCM Customer Communication Suite of products was awarded the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC™) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982.
“I am pleased to honor Bold Software for its hard work and success. The BoldCCM suite of products has demonstrated excellence in customer communication technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
“We are proud that BoldCCM has been recognized with this award,” Said Bold Software President and CEO, Steve Castro-Miller. “The goal of BoldCCM – as with all of our offerings – is to help e-retailers leverage web communication tools to take control of online customer interactions. With larger retailers in mind, the BoldCCM suite of products was specifically designed to increase sales and improve online support.”
BoldCCM is an integrated web communications suite, combining live chat, click-to-call, email management, active co-browsing, and remote control into a single, intuitive interface. With BoldCCM products, customers get powerful tools such as ActiveAssist, a robustly integrated co-browsing and full remote control capability that allows an operator to assist shoppers by highlighting web page elements and filling out forms or to completely take over a customer’s mouse or computer to directly resolve support issues quickly and effectively. An enhanced dashboard provides contact center supervisors with a graphical representation of the entire website communications operation and an updated Salesforce.com integration module automatically creates leads, contacts, and cases inside of a firm’s Salesforce implementation.
About Bold Software:
Bold Software LLC, is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. Using Bold Software’s live chat, click-to-call, email management, and active co-browsing tools, businesses can quickly and effectively engage visitors on their website. Bold Software sells a wide variety of competitively-priced products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses of all sizes - from small proprietorships to large ecommerce enterprises – can provide more intelligent online customer interactions and close more sales using Bold Software solutions. The company is headquartered in Wichita, KS, with thousands of customers around the world including 3M, American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more information about Bold Software, go to http://www.BoldSoft.com or call 1-866-753-9933.