The explosion of social conversations on the Web has opened an exciting new channel of customer communication, one in which brands can listen to and connect directly and proactively with consumers worldwide.
Alexandria, VA (PRWEB) March 25, 2010
VIPdesk and Visible Technologies will co-present a Webinar on Tuesday April 6, 2010 addressing how companies can best incorporate social media into their customer service arsenal. This Webinar, “Incorporating Social Media and Customer Service: How to Develop a Strategy”, will educate attendees as to the principles and strategies that can make their customer-facing social media efforts a success, and build support for larger initiatives.
Presenters Blake Cahill, SVP of Marketing with Visible Technologies and Mary Naylor, CEO of VIPdesk will show Webinar attendees how a few simple principles and upfront strategies can make customer-centric social media efforts a success and build support for larger initiatives. Topics covered will include setting goals and objectives for corporate social media efforts, getting buy-in, resources required to successfully implement a social media plan and the best tools to use, measurement of success, and more.
“Companies in all industries are embracing the power of social media can wield, and starting to utilize social media tools as a means to communicate with their customers,” said Mary Naylor, CEO of VIPdesk. “The challenge is developing a plan that can utilize the power of the social media most effectively, in a manner that will both improve customer relations and contribute to the conversation in a meaningful manner. This Webinar will help attendees determine the best way to do so, and get them started on the right track for social media success.”
“The explosion of social conversations on the Web has opened an exciting new channel of customer communication, one in which brands can listen to and connect directly and proactively with consumers worldwide," said Blake Cahill, senior vice president of marketing, Visible Technologies. “While many brands are recognizing the importance of social channels to their CRM strategy, only 1/3 of companies have established a voice of the customer program. During this Webinar, I look forward to sharing “how tos”, best practices and case studies for establishing such a program and scaling it across the enterprise.”
Space in this informational Webinar is limited to the first 100 registrants, so reserve your spot today! Register online at http://vipdesk.wufoo.com/forms/incorporating-social-media-and-customer-service/.
For more information, call 703-837-3507.
About Visible Technologies
Visible Technologies helps companies like Microsoft, Autodesk and Xerox listen and learn what consumers are saying about them online and enables individuals to manage and protect their online reputations by helping brands to engage in the right conversations with the right influencers at the right time. With real-time business insight and response powered by the industry-leading truCAST technology platform, companies build relationships with customers, bolster their brands and grow revenue. For more information, go to http://www.visibletechnologies.com, or follow the blog at http://www.visinsights.com.
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.