Purbeck Council Helps Optimise Performance

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A South West Council has played a role in the development of a new software solution which can help public sector organisations improve efficiency.

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The solution will quickly pay for itself in reduction of administration time and the analysis capability will help us to focus on areas for improvement.

Purbeck Council helped software solutions company, Business Performance Optimiser to ensure its Avoidable Contact Optimiser is perfect for collecting ‘avoidable contact’ data for the statutory ‘National Indicator 14’ (NI 14).

Avoidable Contact Optimiser is a low-cost, time-saving and user-friendly solution specifically designed to record, manage and report on avoidable contact between the community and local authorities in real time. It enables local authorities to identify opportunities to reduce avoidable contact reflecting NI 14 requirements from the Department of Communities and Local Government (DCLG).

NI 14 is one of the 199 indicators against which local authorities are required to report and be assessed on, within the new performance management framework. Jane Hay, Performance Officer at Purbeck Council, further explains:

“’Avoidable contact’ is unnecessary contact of all types from customers, for example, to chase progress on services or clarify previous communications. Such contacts are usually of little value to either the customer or the local authority, being a cause of frustration and time wasting on both sides. Reducing avoidable contact is better for everyone. Before talking to Business Performance Optimiser we used a manual system for NI 14 data collection which was very time consuming. Avoidable Contact Optimiser has reduced the time spent by officers collecting the data, made data collection more consistent and accurate, and reduced the amount of time I have to spend analysing the data.

“The solution will quickly pay for itself in reduction of administration time and the analysis capability will help us to focus on areas for improvement.”

Business Performance Optimiser provides affordable user-friendly software designed to enhance performance in the Private and Public sectors. Company director, Steve Shaw, said:

“As a forward thinking business software provider we are focused on developing solutions to help businesses improve efficiency and profitability. We believe that we have developed the perfect solution to help local authorities handling NI 14 enquiries save time and money at an important time when public sector is looking to save costs.”

Avoidable Contact Optimiser is just one of many optimisers created by Business Performance Optimiser to maximise efficiency, compliance and profitability. To find out more, please go to: http://www.businessperformanceoptimiser.com


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Charlotte Nichols
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