Smaller and Simpler: E.ON Reduces Prices and Makes Bills Easier to Understand

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Gas price decrease of 6% making E.ON cheaper than British Gas. Bills overhauled to improve simplicity, following customer feedback.

We've been very aware of the effect of both the recession and the exceptionally cold winter on our customers, especially those most in need, so we are pleased to see the opportunity to now reduce prices.

E.ON announced on Monday (8th March, 2010) that it will decrease gas prices for its residential customers(1) effective from 31st March 2010. The company is also simplifying its bills so they are clearer and easier to understand.

The decrease means customers paying by monthly Direct Debit will save £42 off their annual gas bills, making E.ON gas customers on average £26 a year better off than if they were with British Gas(2). This is the third price cut announced by E.ON in just over 12 months.

E.ON's most vulnerable customers, who take the WarmAssist product, will benefit even sooner and see a greater reduction in bills from 1st March(3).

Following extensive research with customers the company will also be sending out new design bills throughout spring. These have been clarified and simplified, making the key information more prominent so they are easier to understand.

Graham Bartlett, Managing Director of E.ON's Retail business, said: "We've been very aware of the effect of both the recession and the exceptionally cold winter on our customers, especially those most in need, so we are pleased to see the opportunity to now reduce prices."

"The fall in current wholesale prices is only part of the pricing story as our customers are using gas bought over a number of years at much higher prices than today."

"In addition, our customers have been telling us that their bills need to be clearer, better laid out and easier to understand. We've listened, and our new bills have all the relevant information up front so our customers can see exactly how much energy they're using and hopefully where they can make savings."

"Alongside all of that work, we're also investing hundreds of millions of pounds every year to ensure that we can not only keep the lights on and homes warm but also to reduce carbon emissions and to keep bills as affordable as we can."

Having offered one of the lowest gas prices throughout last winter, E.ON is now cheaper than British Gas for standard single gas.

Notes to editors:
(1) = Around1.9 million residential gas customers will benefit from this gas price decrease of around £42 equivalent to 6%;
(2) = Based on Standard gas prices and inclusive of VAT paying by fixed monthly Direct Debit with an annual average gas consumption of 20,500kWh. Excludes certain tariffs such as StayWarm and fixed tariffs.
(3) = Prices for WarmAssist were reduced from 1st March 2010. Customers on WarmAssist will on average benefit from a £57 saving off their bills.

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Scott Somerville
E.ON
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