Houston, TX (PRWEB) March 15, 2010
Recognizing the need to always be available to its customers, Royal Caribbean Cruises, Ltd. added WebsiteAlive’s AliveChat Live Chat feature to its website, it was announced today.
According to a Royal Caribbean Cruises, Ltd. representative, "WebsiteAlive's chat solution provided our company with a great new communication channel for our customers. The tool enables our customers to ask simple questions, which do not require a phone conversation and allows us to provide them with quick answers. Our guests and agents are both enjoying the convenience and easy to use application. The hosted format was quick and easy to implement and enabled us to bring this innovation on-line at a fraction of the time and cost of other solutions."
“Every website visitor is a potential customer. This is especially true in today’s economy. The earlier you can capture and respond to a lead, the more likely they will convert to a customer. Live Chat is one of the best solutions available to make this so,” explained Adam J. Stass, Managing Director of WebsiteAlive, a leader in Live Chat technology. “Discretionary spending is down, particularly in the travel industry, so it’s important to capture every lead while they are hot. Royal Caribbean Cruises understands the need to connect with each and every potential customer and adding Live Chat to their website is an excellent way to begin the process.”
To add WebsiteAlive’s Live Chat capability to your website or for more information, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com or visit, or chat with, them on the web at http://www.websitealive.com.
About WebsiteAlive — http://www.websitealive.com
Since 2004 AliveChat software from WebsiteAlive™ has been the leader in cross-platform/cross-browser Live Chat support. AliveChat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, AliveChat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 10,000 businesses and companies, including the Cleveland Cavaliers, Chicago Blackhawks, Ultimate Fitness Gear, Keller Williams Realty and Seattle Coffee Gear to name a few, WebsiteAlive’s industry-leading AliveChat technology platform provides one of the best online Live Chat solutions available today.
About Royal Caribbean Cruises, Ltd. — http://www.royalcaribbean.com
Royal Caribbean Cruises, Ltd. is a global cruise vacation company that operates Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Cruises and CDF Croisieres de France. The company has a combined total of 39 ships in service and four under construction. It also offers unique land-tour vacations in Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe and South America.