eMazzanti Technologies Launches New Customer-Centric Website

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eMazzanti Technologies debuts new website redesigned for ease of navigation and information sharing

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All the information bottlenecks are gone.

eMazzanti Technologies launches its new customer-oriented website with enriched content that includes videos, company store, industry information, training materials, service and support and unique feedback and information exchange capabilities. "Our website is focused on our customers," said Jennifer Mazzanti, president, eMazzanti Technologies. "We wanted to deliver three things: easier, more intuitive navigation, the latest news and information front and center, and provide more timely updates from rich resources across the company."

Overall, the new website provides a faster way for content to be published by the eMazzanti team, enables the use of rich media and social media tools, supports eMazzanti’s unique family of eCare services, and provides easier online sales support through its company store.

Instant Team Member Contributions
One of the ways eMazzanti is providing a constant stream of updated information to its website is by enabling various departments within the company to manage the process directly. "Team members can post updates themselves without relying on a web master," noted Mazzanti. "All the information bottlenecks are gone."

As eMazzanti grew into an IT powerhouse with over 400 customers, its website lagged behind the success and didn't reflect eMazzanti’s image and overall dominance in the marketplace. "For example, customer evidence is an area we've excelled in the last two years," said Mazzanti. "We enjoy such powerful relationships with manufacturers like HP, Microsoft and WatchGuard, that we're able to get our customers into a variety of new product case studies. They benefit from having the latest technology and we benefit from very loyal customers."

Rich Media and Information Playing More Important Role
Videos play a more important role in clearly and graphically conveying information to viewers. YouTube pioneered the concept with consumers and it's now a mainstay in business marketing as well. While eMazzanti had been producing video content for years, the old website did not give this content the visibility it deserved. "Anything that is new is now placed on the home page," said Mazzanti. "New case studies videos, for example, automatically rotate onto the home page to keep the content fresh and new. No one has to hunt for the most recent information, just visit our home page to find all of the latest content."

eMazzanti also understands the value of the latest technology and communication trends in the industry. Social media capabilities are all part of the expanded website capabilities. "Our website is social media-enabled to make the sharing of information between friends, associates and customers extremely easy," said Mazzanti. "A single entry interface automatically distributes the post to all the targeted social media sites like Twitter, YouTube, Linkedin and Facebook."

Rich website content is not the only focus of eMazzanti Technologies. It also specializes in delivering unique eCare service packages at affordable prices.

eCare Family of Services
eMazzanti eCare is a robust family of services that includes eCare Network Management, eCare Business Continuity, eCare Exchange. The services make it easier for customers to care, protect and collaborate.

eCare Network Management
With networks, starting small and planning to grow makes perfect sense. Even a modest network can pay eMazzanti Technologies eCare Network Management service covers the technical support and maintenance aspects for a customer’s network all for one fixed fee per asset per month. "Customers love this approach. We remotely monitor their networks 24x7 systematically performing preventative maintenance procedures along with emergency repairs," commented Mazzanti. "The result is both satisfied customers and network uptime."

eCare Business Continuity
The implementation of a Business Continuity solution from eMazzanti Technologies is how a company regains access to its data and communications after a natural or human-induced disaster. The importance of protecting irreplaceable data should take top priority and is a pillar of eCare services.

Everything comes together in the eMazzanti onsite eCare Business Continuity NAS device to produce 15-minute incremental snapshots that safely reside within the device and are ready to be used to restore a file, a file folder, an email, or a database… all within a few minutes.

eCare Exchange
Through eMazzanti Technologies managed eCare Exchange service, the smallest companies can benefit from powerful Business email and collaboration. eCare Exchange service from eMazzanti Technologies a great choice for small companies that want IT capabilities like always-synced email, files, calendars and contacts; mobile access on devices such as the BlackBerry Smartphone or the Apple iPhone.

“The eCare family of services is essentially big IT solutions for small companies,” said eMazzanti. “They are the equivalent of having a full IT department on call 24x7 without the associated expense.”

About eMazzanti Technologies
eMazzanti Technologies works with businesses to provide growth strategies through the use of intelligent technology. Utilizing a disciplined approach of business process analysis, network design, security planning and preventative maintenance, the IT expert delivers solutions that reduce costs, mitigate risk and drive revenue for its clients. This innovative and comprehensive approach to technology services has earned eMazzanti the trust of a rapidly growing client base and recognition by many of the industry’s foremost publications. For more information, contact eMazzanti Technologies at 201-360-4400.

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Carl Mazzanti