New Customer Click Workshop Focuses on Customer Engagement for Sales and Customer Service Success

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The new Customer Click workshop delivers information on communication and customer engagement to sales professionals, managers and customer service teams. Based in plain language, it is a solution to coded personality testing which can be difficult to retain and share successfully with others. Developed through research into customer engagement, marketing and the psychology of message delivery, the Customer Click workshop offers a new vision in customer and staff engagement.

Successful communication in sales and customer service hinges on more than just knowing your product or business. Really effective interaction with your customers, co-workers or even your friends and family is supported by knowledge of differing intellect styles and their impact on successful relationships.

The new workshop, Customer Click, is an energetic journey into the different intellect styles and their needs in communication. Unlike some popular personality awareness testing, such as Myers-Briggs and DISC, Customer Click is a plain-language solution that is easy to retain and share with others.

Presented by professional keynote speaker and trainer, Wendy Moore-MacQueen, Customer Click is fun, engaging and inspiring for anyone who interacts with others in their business or personal lives.

“The value attendees are commenting on is their new-found ability to understand the positives and negatives of their own style in conjunction with being able to recognize others’ styles quickly and efficiently,” explained Moore-MacQueen. “In my experience, other personality, intellect or communication workshops center on the individual and their communication or personality style without taking the time to explain the other styles in a way that people can use the information in their everyday lives.”

Reviewing important visual cues such as body language, Customer Click supports the concept of ‘being able to read people better’.

“The workshop raised my awareness of knowing my client’s type and interacting accordingly,” said Bonnie Barrett of Joann Wine & Assoc. “Having an awareness of my own traits and how that enhances or limits my interactions is great too. And it also helped me understand a personal relationship that is a challenge.

“Wendy is energetic and fun. She brings lots of positive energy to the workshop,” she added.

Professionals who have attended other communication workshops are finding new value in both the content and delivery of Customer Click.

“I have attended a similar class recently,” said Alan Brown of GFS. “This was more effective. It helped clear up any questions I had.”

The two-hour workshop helps attendees learn the traits of the different styles, recognize themselves, discover how to make an ‘educated guess’ on the styles of others to be able to modify behaviour for more successful interactions.

“The concept I found empowering is to communicate with clients ‘in their world’,” explained Gloria Justice of Smith Justice Group. “I think the workshop gave some very practical ways of understanding how to switch gears and function in a way that compliments and takes advantage of the different styles.”

“I have had the pleasure of attending two of Wendy’s workshops,” stated Al Jones of the Port Huron Chamber of Commerce’s Education Committee. “On both occasions, she delivered very interactive sessions for all the participants. I highly recommend her seminars to sales staff, managers, and business owners who deal with employees, and/or customers because she delivers great stuff on dealing with others.”

Moore-MacQueen has over 25 years experience in communication and marketing and is educated in the psychology of message delivery. She is a professional keynote speaker and trainer, the author of Muddled, meager and messy – Marketing performance repair manual for small business and the owner of Mormac Brand Re-engineering.

More information on Customer Click can be found at http://www.customerclick.ca.

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