IT is evolving from a technology to a business and the time has come for IT to contribute added value to the company. Matrix42 Service Catalog enables IT to fill this new role.
Atlanta (Vocus) March 18, 2010
Matrix42 (http://www.matrix42.com ), innovator of IT-Commerce solutions for IT service management and client lifecycle management, received the “IT Innovation Award 2010” at the 2010 CeBIT tradeshow in Hannover Germany, the world’s largest IT show. The award, presented by Initiative Mittelstand, recognizes innovative companies with products that show high potential for future integration and business development.
“We were very impressed with the familiar and user-friendly interface of Matrix42 Service Store and how it addresses the requirements of the so-called IT-Commerce model to offer a multitude of benefits to business and end users,” says Rainer Kölmel, Managing Director of Huber Verlag für Neue Medien and initiator of the IT Innovations Award. “This product sets a new standard for state-of-the-art service & client lifecycle management.”
Putting Focus on the End User
Matrix42 Service Catalog uses a clear structure and user-friendly approach to serve as a central communications platform between the IT department and corporate users. Service Store works similarly to today’s online shopping portals – based on the “see it, order it, get it” principle – end users can research software and hardware products and place orders accordingly. The request then gets forwarded automatically to the responsible manager for approval. Once approved, delivery is initiated automatically. With its comprehensive cross-charge and cost management functionality, Service Catalog is a compact solution that provides maximum transparency.
“As a company that is still fairly new in the US market this award represents for us both validation for what we are doing and incentive to do more,” said Shane Eliason, President of Matrix42 USA. “IT is evolving from a technology to a business and the time has come for IT to contribute added value to the company. Matrix42 Service Catalog enables IT to fill this new role.”
Award-Winning Client Lifecycle Management
Matrix42 is also leading the way in automatic workspace configuration and software distribution – recognized as the winner of the "IT-Administrator" magazine's benchmark test for Windows 7 migrations.
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Matrix42 combines client lifecycle management and IT service management into IT-Commerce. This combination gives Matrix42’s customers and potential customers the ability to have a single pane of glass for management of the endpoints and servicing of IT customers. IT-Commerce Suite lets Matrix42 redefine how IT departments interact with their customers, the customer is no longer helpdesk dependent to fulfill software requests or other IT related services. Based on Microsoft Workflow Engine, IT departments can now automate many tasks that today are labor intensive. Matrix42 is reshaping how IT departments manage the environment by aligning the IT department to their company goals and objectives to reduce cost and enhance the level of services.