“I found the IPsmarx product to be highly reliable and easy to manage,” said Ron Lozano, President of Managed Nodes, LLC. “The Unified Customer Management has streamlined my operations and allowed me to grow faster.”
(PRWEB) March 18, 2010
IPsmarx, a leading provider of VoIP application and switching solutions for service providers, has just announced the addition of a Multi-level IP-PBX and SIP trunking to its integrated VoIP softswitch/billing platform creating a complete solution for competitive service providers to offer the portfolio of services demanded by the Small Mediums Business (SMB) market. IPsmarx’s MarketReady™ Softswitch and Application Suite brings together the applications demanded by SMBs with integrated switching, billing, unified customer management and innovative service marketing tools, all on a test proven high reliability platform.
The Multi-level IP-PBX supports popular capabilities such as voicemail, unified messaging, auto attendant, DID management, E-911 and a host of calling features such as call waiting, call forwarding, 3-way calling, shared line appearances, Follow me services and more. This single integrated softswitch application server allows service providers to simplify the management of customer accounts and reduce operations costs, while providing rich billing, reporting and invoicing functions, all in a single platform with the reliability and scalability not found in open source, or low end solutions.
The IPsmarx MarketReady™ Softswitch allows competitive service providers to offer SIP Trunking, one of the fastest growing VoIP segments, to SMBs needing multiple channels for SIP connectivity of their premise-based PBXs. It also provides support for SOHO businesses and residential access with a complete set of Class 5 services.
Its unified customer management console allows service provider network administrators, customer service reps and resellers to have access to a customized web-portal with an easy-to-use interface for online account management. This allows them to create multiple rate plans and unlimited minutes packages, and both greatly improve customer support as well as reduce costs. End user customers are provided with access to their own system, allowing self-service extension management, extension group management, extension range flexibility, flexible auto attendant routing, direct phone number assignment and DID assignment.
This system offers unique integrated marketing capabilities that allow service providers to expand their business faster. Its promotion marketing system includes an integrated email platform to cross-promote services. It supports multi-lingual IVR, as well as multiple currencies. Resellers can set up customized discounts, promotions and coupons. There is also an e-store function that includes a user portal, customizable features, automated sign up, and online payment processes.
“The IPsmarx MarketReady™ Softswitch is a product that deserves to be on every competitive service provider’s radar,” said Elka Popova, North American Program Director, Unified Communications, Information & Communication Technologies for Frost and Sullivan. “Its all-in-one services platform, integrated with its unique marketing and management tools allow competitive service providers to effectively compete in the SMB services market.”
Reliability is key to assuring customer satisfaction. IPsmarx offers redundant servers, distributed architecture and extensive testing by dedicated QA engineers, certified accounting testers and ethical hackers. In addition, IPsmarx offers installation services, both on-site and remote, as well as training, customized integration services through its in-house development team, and wholesale termination rates.
“We listened to our service provider customers and added the services and capabilities to address their needs in serving the SMB market,” said Arash Vahidnia, CEO of IPsmarx. “They needed a platform that is easily managed and provide the reliability that come from the IPsmarx testing protocol."
The new IPSmarx MarketReady™ Softswitch and Application Suite is currently available. For additional information, please go to http://www.IPsmarx.com/marketreadysoftswitch.