We’re listening to our customers to ensure that our efforts are focusing on the areas that matter to them, which is what being a Service Leader is about.
New York, NY and Oslo, Norway (PRWEB) March 18, 2010
Confirmit, the leading global software vendor for Customer Feedback, Employee Feedback and Market Research has announced that it has been recognized as a Service leader in the Enterprise Feedback Management category of CRM Magazine’s 2010 Service Awards. The title has been awarded for the company’s focus on high-quality customer experiences through the sophisticated integration of people, processes and technologies.
Gary Schwartz, SVP Marketing at Confirmit commented “We’re proud to be recognized as a Service Leader in the feedback management sector. The Confirmit Horizons platform enables businesses to build outstanding Voice of the Customer programs, which incorporate multi-channel feedback capture, CRM integration and the most advanced reporting platform in the world.”
Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. Confirmit was rewarded for what analysts referred to as “a continued commitment to analytics and strong surveying technology” throughout 2009.
“CRM magazine is pleased to see the steadfast devotion to service excellence demonstrated by the companies and individuals in the 2010 CRM Service Awards,” said David Myron, the magazine’s editorial director. “These award recipients are proving that organizations can streamline business processes, maximize profitability, and improve customer service interactions.”
Schwartz concludes “we’re now building on the success that has brought us to Service Leader status. The recent launch of Confirmit Horizons Version 15 introduced even greater flexibility for users of the platform to distribute reports and analysis to business users. Confirmit’s award-winning Solutions provide our clients with the security of rapid implementation and fast return on investment. We’re listening to our customers to ensure that our efforts are focusing on the areas that matter to them, which is what being a Service Leader is about”.
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 240 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.
Gary Schwartz, SVP Marketing: +1 212 660 1816
EMEA PR Contacts, Indigo River: Andrea Burton +44 (0)1985 850320 / Melanie Oxford +44 (0)7515 632065
US PR Contacts, Hart Boillot: Perrin McCormick / Andrea Doeringer +1 781 893 0053