Our customers count on iYogi to quickly and completely resolve their tech issues in their moments of crisis or frustration, meaning the reliability and performance of our Global Delivery Platform is of critical importance
Bangalore, India (Vocus) March 19, 2010
Akamai Technologies, Inc. (NASDAQ: AKAM), the leader in powering video, dynamic transactions and enterprise applications online, announced today that iYogi, the world’s-fastest growing provider of comprehensive direct-to-consumer and small business remote tech support, is leveraging Akamai’s Dynamic Site Accelerator solution to power iYogi’s Global Delivery Platform and help improve the speed, performance and uptime of iYogi’s online operations and customer interactions.
iYogi’s Global Delivery Platform, iMantra is a unique model for the delivery of remote tech support for PCs, peripherals, devices and software applications, and is used to resolve thousands of customer inquiries and issues every day. For each customer, iMantra documents every problem, solution and relevant hardware and software specifications, while capturing the user’s demographic information and creating a customized behavioral profile. This powerful knowledge base is used by iYogi’s Global Tech Experts, who combine their technology expertise with iYogi’s comprehensive set of tools to deliver unmatched support services while providing the lowest wait times and highest resolution rates in the industry.
“Our customers count on iYogi to quickly and completely resolve their tech issues in their moments of crisis or frustration, meaning the reliability and performance of our Global Delivery Platform is of critical importance,” said Uday Challu, CEO and Co-founder of iYogi. “Akamai’s Dynamic Site Accelerator solution gives us the ability to engage our customers with the delivery of our support tools and services, leading to both smoother resolutions and increased opportunities for additional customer transactions.”
“iYogi is setting standards for the remote support industry, offering powerful tools that help customers keep their technology performing as needed, at all times,” said Robert Hughes, Executive Vice President of Global Sales, Services, and Marketing, at Akamai. “A consistent, high-performing online experience is paramount for any enterprise with a global user base. With the Akamai Dynamic Site Accelerator service, iYogi can increase the global usability of its tools while positively impacting transactions, revenue, and overall customer satisfaction.”
Akamai’s Dynamic Site Accelerator service is built on Akamai’s EdgePlatform – a massive network of over 61,000 servers in 70 countries, controlled by network intelligence systems that route requests, balance load and improve performance. Akamai enables enterprises to extend their Web sites to the Akamai EdgePlatform, thus bringing content close to end users. The result for each Web site is superior performance, greatly increased scalability and higher availability. Akamai’s Dynamic Site Accelerator service provides these benefits for all content types – HTML, images, dynamic content, secure content, personalized content, software and document downloads – while allowing the enterprise to retain control over how this content is deployed and handled on the Akamai EdgePlatform.
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, 60-second telephone response times, easy-to-use self-help tools and automated PC optimization services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net
THE AKAMAI DIFFERENCE
Akamai® provides market-leading managed services for powering video, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market one decade ago, Akamai's services have been adopted by the world's most recognized brands across diverse industries. The alternative to centralized Web infrastructure, Akamai's global network of tens of thousands of distributed servers provides the scale, reliability, insight and performance for businesses to succeed online. Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate. To experience The Akamai Difference, visit http://www.akamai.com.