Webcom, Inc. Announces New Release of ResponsAbility Case Management Software

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ResponsAbility’s New Release provides Enhancements that Further Streamline Case Management and Workflow Processes

ResponsAbility has improved our responsiveness and effectiveness by providing accuracy, visibility, and accountability regarding critical business projects across the enterprise.

Webcom, Inc., the leader in simplifying the complex, today announced the release R6 of ResponsAbility, Webcom’s latest offering addressing the case management and workflow processing areas. ResponsAbility is designed to speed “time-to-resolution”, eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration.

A robust case management software, ResponsAbility helps organizations manage the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.

“ResponsAbility has improved our responsiveness and effectiveness by providing accuracy, visibility, and accountability regarding critical business projects across the enterprise,” said Aina Fetterer, Sr. Systems Analyst, Broan-NuTone. “ResponsAbility's value to our organization is enhanced with the WebSource CPQ integration by improving collaboration throughout our sales process.”

The new release also includes enhancements designed to improve user adoption and allow users to maximize their value of ResponsAbility. Integration with Facebook enables companies to share industry news and product releases, while receiving instantaneous feedback from customers.

“Customer feedback has always been an important part of the product development process at Webcom,” said Aleksandar Ivanovic, CEO and founder of Webcom, Inc. “Through Facebook, our users now have the ability to receive real-time access to what their customers and others within the industry are looking for in a product or service, which enables them to react quickly to those needs.”

ResponsAbility R6 Highlights:

Widgets – Embed case creation forms and case list widgets into your website or other applications
ResponsAbility Feed – See what’s happening across the entire organization through a social media like feed
Workflow Creation Wizard – Design a fully functional new workflow process in three easy steps
Audit Trail – See detailed statistics on all things occurring in the application
CPQ Integration – Integrate with any Product Catalog or CPQ (Configure, Price, Quote) software
Facebook Integration – Share cases and product reviews on Facebook
Tweet Feed – Find tweets and create cases based on keywords

New feature demos of ResponsAbility are available at http://www.webcominc.com/resp_demo.html.

About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the complex and helps you attain your business goals. Obtain more business by simplifying the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators, as well as handling the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators. Retain your customers by simplifying case management with ResponsAbility: you’ve always had the responsibility, now you have the ability to respond. The solutions help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom’s products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Easynet (a BskyB company), Grayhill and Broan-NuTone. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe. For more information, visit Webcom at http://www.webcominc.com or call 414-273-4442 (toll free 877-508-6323).    

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CHRIS LESAR
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