If you’re known for your outstanding customer service and fair pricing, you’re doing everything right.
Orlando, FL (PRWEB) March 22, 2010
Poor customer service is among the top reasons customers do not use a business again, according to a study by the Small Business Administration. Further, those former customers will spread their unhappy experience to friends and family.
Recognizing that customer word-of-mouth is so critical, and that companies typically lose 20% of their customers each year, a family-owned business in Orlando spends as much time training employees on outstanding customer service and loyalty as it does providing those consumers with the lowest prices available.
“We spend a lot of time, money and energy ensuring our staff delivers customer satisfaction in every transaction they conduct,” said Patrick Pulliam, owner of The Official Ticket, which sells discounted Disney tickets, passes and upgrades to Walt Disney World and other Orlando area theme parks. “We’ve found that loyal customers return again and again. First-time customers frequently comment on friendly and professional our staff is, and that distinction is very important for us.”
“The service-oriented profession is one of the fastest growing employment fields,” observed Pulliam. “It’s also incredibly competitive. If one business offers low prices but provides poor customer service, and another business offers low prices and excellent customer service, which company would you choose? If you’re known for your outstanding customer service and fair pricing, you’re doing everything right.”
“If a company treats me poorly on the telephone, I won’t return,” said Pulliam. “The one single most important factor is how the face of the company treats me when I go inside their business, whether it’s a real brick and mortar building or a website. Delivering service excellence is no longer an option; rather it’s imperative for a business to survive,” he said. “Today more than ever, consumers have far too many choices to tolerate mediocrity in their service experience.”
The Official Ticket Center has been an industry leader in discount Orlando attraction tickets for more than 10 years. Its offerings are available online or over the telephone through a toll-free number, and the company is known for its competitive pricing, integrity, and commitment to customer satisfaction.
“We have a number of discount ticket packages available, and it can be confusing sometimes for a vacationer to decide where else they might want to visit besides Walt Disney World,” said Pulliam. “Our discounts include free upgrades on Disney, Kennedy Space Center, Universal Studios and Sea World tickets. Our agents routinely help customers select the best package for their needs and budget,” he added.
One of the things that differentiate Pulliam’s business from others is its transparency. “We’re upfront with customers about our pricing, and we never add on ‘pass-through’ fees or other hidden fees,” Pulliam said. “Many online ticket sites sometimes are misleading, because the prices listed don’t include tax. The consumer doesn’t know that until he or she has spent considerable time selecting options and are ready to pay.”
Pulliam is committed to providing the best rates coupled with the best service. “Whatever savings we get, we deliver them straight to our customers. We want to ensure that vacationers get the lowest prices on all the great attractions here in Orlando and have a wonderful experience.”
For more information or to order tickets, visit http://www.officialticketcenter.com or call Pulliam at 1-877-406-4836.