Versult Unveils System Administration Subscription Services for Infor - Workbrain and Ultimate Software Group - Ultipro Time and Attendance

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Versult’s WFM SysAdmin service provides end-to- end application management, including support ticket ownership, pro-active system monitoring, and release/upgrade assessments. This is a cost-effective way for organizations to manage their support budget and enhance user experience.

Versult, a leading provider of Workforce Management (WFM) consulting services and enterprise mobility solutions for Fortune 1000 organizations announced today the availability of its unique subscription-based System Administration Services. This solution is offered for all customers running on the Workbrain Workforce Management and Ultipro Time and Attendance platforms.

Versult has forged strong partnerships with Infor Global Solutions and Ultimate Software Group (USG) through a history of delivering consistent results on budget and on time. The new System Administration subscription services, available exclusively for Infor and USG clients, eliminates the burden of internal maintenance and administration of these time and attendance applications.

Customers can now benefit from a number of outsourced system administration tasks, including:

  •     Daily transactional data and interface monitoring
  •     Data management
  •     Change management required to support changing business needs
  •     New release evaluation, implementation and regression testing
  •     Product defect/escalation management and coordination with vendor support organization

“We listened to our customers who have been asking for help in managing their workforce management systems. Many of our customers have strong technical skills, but may lack the product and architecture expertise to provide the data required, or to provide root cause analysis,” said Raymond Nunn, Founder and President of Versult. “Our unique subscription-based service gives our clients access to our product experts to respond to specific service requirements, shortening the time to resolution within their current support contract. This will lower total cost of ownership for their Workforce Management Software, improve system speed and performance, and improve internal customer satisfaction.”

“Cineplex has trusted Versult to handle the most challenging and complex tasks related to our Infor Workforce Management system. With this new System Administration subscription service, organizations can cost-effectively manage the day to day administration of their Infor application, including data extraction, configuration changes, optimization, and regular maintenance.” Says Decio Silva, VP Software Solutions at Cineplex. “Our in-house staff have leveraged Versult’s knowledge to improve our utilization of the Infor application. They have more detailed expertise than anyone else in the industry, and we were able to access their resources to get results in a very short period of time.”

Versult’s industry leading System Administration subscription services model will change the way Infor and USG clients manage the day to day administration of their time and attendance application. Using these tools, clients will better utilize their current systems at significantly lower costs while increasing their overall system efficiency.

About Versult:
Versult Group Inc. (http://www.versult.com) is the leading Workforce Management consulting firm and enterprise mobile solutions provider dedicated to helping highly complex businesses meet their workforce management goals. At Versult, our mission is to maximize our customer's realization of true return on investment from their workforce management systems by providing expertise, commitment, dedication, and tangible results that exceed expectations. The Versult portfolio includes world-class workforce management solutions for companies including T. Rowe Price, Cineplex Entertainment LP, Hawaiian Airlines, and Fujitsu America Inc. For more information about Versult, please visit our website at http://www.versult.com

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Craig Haney
Versult
(416) 840-9303 ext. 211
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