Bensenville, IL (PRWEB) March 24, 2010
United Camera's Vice President of Customer Service, Brad Purl, was named a winner in the Customer Service Leader of the Year category in the fourth annual Stevie Awards for Sales & Customer Service
The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards. Over 87,000 votes were cast and Brad was selected from among 8 finalists in the category.
Nicknamed the Stevies for the Greek word for "crowned," winners were announced during a gala banquet on Monday, February 22 at the Eden Roc Renaissance Hotel in Miami Beach. Nominated customer service and sales executives from the U.S.A. and several other countries attended.
More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year's competition.
Brad joined United Camera during an acquisition in the spring of 2009. In just a few short months he has transformed the way United Camera delivers for customers. He recognized the opportunity to provide a better experience in an industry not noted for it. Brad's ambitious action plan involved upgrading phone systems and training for the customer service team, embarking on ISO certification to improve quality processes, and backing up our work with a guarantee unmatched anywhere in the industry. By launching the 'Fixed Right the First Time or its Free' guarantee, United Camera was now putting teeth behind their claims of top quality and quick turn around time. If a customer receives their repair and the problem was not solved, they receive a full refund AND United picks their units back up to repair again at our cost. Nobody else in the industry is standing behind their work with this kind of promise.
Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
"This year's honorees demonstrate that even in challenging economic times, it's possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers," said Michael Gallagher, President of the Stevie Awards.
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at http://www.stevieawards.com/sales.
"Brad's commitment to improving the customer experience is one of United Camera's competitive advantages," says United Camera's Vice President of Business Development, Renee Miastkowski, "With Brad's continued leadership and drive to help improve our organization, I am confident that we will continue to exceed customer's expectations for years to come."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.stevieawards.com/sales.
About United Camera:
Founded in 1969, United Camera and Binocular Repair, LLC, is a full service consumer electronics depot repair facility that repairs over 150,000 cameras, camcorders, lenses, projectors, gaming consoles, iPods, and binoculars every year. United Camera differentiates themselves with industry leading turn around times and a quality guarantee that is backed by their 'Fixed Right the First Time or it's Free' promise. If United Camera does not fix your unit correctly the first time, they refund the price of your repair and fix it again which is a commitment unmatched in the industry. Providing a 'Better Repair Experience' is the mission of every coworker at United Camera. You can learn more about United Camera by visiting http://www.unitedcamera.com.
About The Stevie Awards:
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.