Announces its 1 Billionth Customer Monitoring Message

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This week, counted the billionth activity monitoring message received by its Network Operations Center from an customer security system.

News Image, the industry leader in wireless, web and mobile technology for remote monitoring and control of home and business security systems, today announced that it has just processed its billionth activity event message from an customer security system.

In 2003, was first to market with a 100% wireless and web-enabled solution to connect property owners to their security systems remotely. Unlike traditional alarm systems, which only report the important but rare alarm event, systems can monitor and report on many types of events that take place at a property on a day-to-day basis, helping users keep track of activities that may not require emergency response but are still important.

The Network Operations Center receives incoming activity messages in real-time from the security system installed at a customer’s home or business, via a wireless GSM data network, and can send email or text alerts to the customer immediately when an event is reported that the customer has chosen to monitor. Many remote home monitoring customers are subscribed to notifications that alert them when:

  •     The kids arrive home from school
  •     There is a water leak in the basement
  •     There is a power outage
  •     The system is disarmed (and who disarmed it)
  •     The liquor cabinet, medicine cabinet or safe opens
  •     The garage door is left open
  •     The dog walker takes the dog out
  •     Someone forgot to arm the system before leaving for work or vacation’s monitoring platform can also detect if a customer’s security control panel is destroyed by an intruder before it has signaled an alarm to the central station. This patented, technology, known as “Crash & Smash” detection, is used today as an additional layer of protection in over 200,000 residential and commercial properties throughout North America. Security systems that lack “Crash & Smash” detection technology are more easily defeated by an intruder during the initial delay period when the system is waiting for an authorized user to disarm the system or cancel a recently triggered alarm.

“From day one, our goal at has been to deliver remote monitoring solutions that give customers greater visibility into what’s happening in and around their homes and businesses while they’re away,” said Steve Trundle, President & CEO. “The one billion message milestone is one we are proud to surpass as we remain focused on developing advanced services that give our customers greater remote property awareness, remote control, and peace of mind.”

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About Incorporated provides wireless and web-enabled security and activity monitoring technology to residential and commercial customers throughout the United States and Canada.'s Operations Center processes millions of security events every month, reported by systems used to monitor and protect houses, vacation properties, apartments, professional offices, restaurants, retail chains, model homes, boats, trailers, data centers, and more. technology is offered exclusively through a network of over 1000 licensed and authorized Security Dealers nationwide. The company is headquartered in Tysons Corner, VA, just outside of Washington, DC.


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Brian Lustig
Lustig Communications
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