Alpharetta, GA (PRWEB) March 29, 2010
Knowlagent, a leading provider of on-demand call center talent management solutions, announced the expansion of its leadership team and named John Wolf as vice president of marketing and product management. Wolf brings an impressive track record of achievement in marketing and product management of on-demand solutions.
In his new role, Wolf and his team will be responsible for driving revenue, accelerating company growth, and ensuring Knowlagent solutions meet the unique needs of the call center. Prior to joining Knowlagent, he was assistant vice president, product management, where he was responsible for managing a $53 million online product line for Equifax Personal Solutions.
Wolf has held a number of related positions at other organizations that will be beneficial to leading the marketing and product management teams at Knowlagent. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets where he developed an online marketing and e-commerce solution that developed integrated marketing plans across online marketplaces, shopping search engines, and dedicated retail sites. As director, customer marketing and client services at Marketworks, Wolf managed a team responsible for developing and growing marketing programs.
“Bringing John on board is critical to ensuring that our on-demand call center solutions are right for our customers and that the company is positioned for growth,” said Matt McConnell, Knowlagent’s chief executive officer. “John’s marketing creativity and on-demand experience will ensure that Knowlagent is positioned to meet its customers’ needs - now and in the future.”
Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent’s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.