Healthcare Employees Need to Understand the Business of Healthcare from Cost and Customer Perspectives

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By training all healthcare employees to understand the cost structure and customer engagement strategy of the healthcare organization, John Schuster helps healthcare companies thrive.

Many participants described feeling liberated from the “foreign” language finance once was to them.

In these tough economic times, employee engagement is key to customer retention. The healthcare industry faces growing patient demands and reduced budgets. By training all healthcare employees to understand the cost structure and customer engagement strategy of the healthcare organization, healthcare companies thrive. Allegiance Health and Adventist HealthCare have chosen Profit & Cash®, a program developed and delivered by John P. Schuster of Schuster Kane Alliance, to improve their business results.

John Schuster, founding principal of the Schuster Kane Alliance and has helped CEOs and executive teams build the necessary leadership and social capital within their enterprises so they can execute strategies on behalf of customers and shareholders. Out of this work, John and his team built a business simulation tool, Profit & Cash®, that hundreds of thousands of people have used at GE, Harley Davidson, EDS, Sprint and MBA programs. Now, Profit & Cash® has proven successful in the healthcare industry. Companies including Allegiance Health of Jackson, MI, and Adventist HealthCare of Rockville, MD, have chosen Profit & Cash® as a tool for change in their organizations.

Adventist Healthcare identified financial knowledge as a key learning priority. Similarly, this need was also highlighted by The Advisory Board Company in 2007, which found that "among leadership competencies identified by the Nursing Leadership Academy, financial savvy ranked among the three lowest leadership competencies both in terms of the managers' own self-assessments as well as their supervisors' evaluations of their performance." The Nursing Leadership Academy still includes a finance component to its core training curriculum.

“Profit & Cash® makes it fun and easy for information to sink in. Our employees learn better with it!”, Neville Uhles, Strategic Alignment Manager, Education Institute at Adventist Heathcare.

Accountability is a requirement in business today at all levels of the organization. Executives need to rely on their employees to understand the business model and support the value proposition of the company.

After participating in the financial literacy training offered by Adventist Hleathcare through the Profit & Cash® tool, many described feeling liberated from the “foreign” language finance once was to them.

About John P. Schuster
In John P. Schuster’s business career, he has built two service firms and has a 20-plus-year history as a principal in The Schuster Kane Alliance. His companies are known for connecting soft people skills with hard business results. He has a passion for helping CEOs and executive teams build the necessary leadership and social capital within their enterprises so they can execute strategies on behalf of customers and shareholders.

In 1990, his firm collaborated with INC. magazine writers as they promoted growth-oriented, business-savvy cultures of fully engaged employees. Out of this work, John and his team built a business simulation tool, Profit & Cash®, that hundreds of thousands of people have used at GE, Harley Davidson, EDS, Sprint and MBA programs – to sample a few clients. He is on the faculty of the executive coaching program at Columbia University and at the Hudson Institute of Santa Barbara, and teaches strategy and leadership for an executive MBA program at a Jesuit university,.

John has authored numerous articles and has been quoted by media sources from Silicon Valley News to Investors’ Business Daily.

He has also authored numerous books, including Answering Your Call: A Guide to Living Your Deepest Purpose, Berrett-Koehler, 2003 (translated into Flemish and Spanish), The Power of Open-Book Management, John Wiley & Sons, 1996, The Open-Book Management Field Book, John Wiley & Sons, 1998, and Hum-Drum to Hot-Diggity on Leadership, Steadfast Publishers, 2000.

Learn more about John P. Schuster at http://www.skalliance.com or http://www.johnpschuster.com and Profit & Cash® at http://www.profitandcash.com.

About Adventist Healthcare

Adventist HealthCare (AHC) is a diversified healthcare system comprising five hospitals, six nursing homes, a home health division, and other related services. AHC is based in Rockville, MD, and its primary service area encompasses the Washington, D.C., metropolitan area and northwestern New Jersey. The health system employs 7,200 full and part-time staff and 1,300 volunteers, and its patient capacity consists of 855 hospital beds, 709 comprehensive care beds, and 50 assisted living.

PRESS CONTACT

Dawn Baron
dawn(at)passionprofitsconsulting(dot)com
703-434-9306

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