Montvale, NJ (PRWEB) April 6, 2010
A 2009 survey of 107 enterprise, contact center and IT decision-makers from around the globe revealed that voice self-service and speech analytics solutions are expected to play a key role in helping enterprises of all sizes achieve their 2010 objectives.
Organizations not currently taking full advantage of these applications could be missing out on some of the most dynamic means of optimizing the efficiency of their customer care operations while strengthening their customer relationships.
Join a unique, worldwide, online event that puts you at the heart of this exciting speech self-service and analytics revolution on May 4th and 5th. CRMXchange.com will host a free "Virtual Symposium on Speech Strategies" at http://www.ecrmevents.com. This two-day information-packed symposium will focus on best practices and strategies that help businesses optimize speech self-service and speech analytics implementations. Participants will learn:
--When it is appropriate--and not appropriate--to employ speech self-service strategies;
--How using speech text analytics can help businesses gain valuable customer insights to improve contact center productivity and overall marketing and revenue performance;
--How to use analytics to measure speech self-service effectiveness and potential;
--How to personalize speech applications to improve the effectiveness of customer contacts;
--The critical steps for integrating speech self service strategies into a multichannel environment.
The symposium will feature renowned experts Elaine Cascio, VP. Speech Self Service Practice, Vanguard Communications; Donna Fluss, President, DMC Consulting; Daniel Hong, Lead Analyst, Ovum; and Nancy Jamison, Jamison Consulting. They will be joined by representatives from leading speech application vendors--BBN Technologies, Voxify/Genesys, NICE Systems, and Verint® Witness Actionable Solutions®
All presentations will be recorded and remain on the symposium site for 15 days following the conclusion of the live event. An exhibit hall will provide attendees with up-to-date information about products and solutions from the leading speech vendors. A networking lounge will allow attendees to interact with presenters and peers. And because the symposium is online, there is no time lost out of the office and no expensive T&E.
About CRMXchange http://www.crmxchange.com
The symposium is being hosted by CRMxchange, a leading Web site devoted to contact center/CRM issues. For more than 15 years, CRMxchange has solidified its reputation as an innovator in the use of the Internet for contact center education and training. Attendees at recent CRMXchange virtual symposiums on workforce management and social networking have described them as educational and informative events of the highest quality and unique opportunities to have influencers and decision makers involved.
Register today for the symposium at http://www.ecrmevents.com.