Los Angeles, CA (PRWEB) April 5, 2010
IVR Technologies, a leading software developer of IP enhanced services and real-time billing solutions, announced today the availability of Talking SIP 3.7. Talking SIP is a fully-integrated application, media, and billing server providing class 4/5 switching, registration, location services and enhanced services to next-generation service providers worldwide.
Talking SIP 3.7 continues to build upon the value proposition of the product through a new Hosted Call Center module that further delivers on Talking SIP’s mandate of driving revenue and margin to the service provider’s network while helping to attract subscribers and reduce customer churn.
“Talking SIP 3.7 adds a new vertical market opportunity for our service provider customers in the area of business-to-business call center services. The call center market is a rapidly growing and lucrative market and the Talking SIP solution now provides a feature rich and highly scalable platform upon which to build a competitive service offering in this market.
The Hosted Call Center module is a further example of how Talking SIP can help our service provider customers leverage the solution to draw subscribers into their network, differentiate themselves from the competition and distance themselves from commodity level pricing. By adding a primarily inbound service like call center, providers can now cross-subsidize other more competitive services like calling card and long distance termination.
Our core objective has always been to deliver innovative retail applications to our customers to drive revenue and build margin to their networks, and Talking SIP 3.7 greatly improves on our ability to do so,” said Barry Sher, VP Business Development, IVR Technologies, Inc.
The Hosted Call Center Module is an optional add-on module to the Find Me Module that offers sophisticated call queuing, skills based agent routing, queue escalation, custom hold music as well as agent auditing and reporting. Seamlessly integrated into the other enhanced services of Talking SIP, this module's features include caller queue position and estimated hold time announcements, integration into the Voice Mail and PBX Module to provide callers with the option to leave a message, callback integration to allow caller’s to receive a callback call from the next available agent, custom branding, full audiotext menu trees for custom queue selection criteria, whisper notification on call agent answer, telephony and web interfaces for agent status management and is fully integrated with Talking SIP’s real-time billing engine for complete and robust billing, and much more! The Hosted Call Center Module is designed from the ground up to support an unlimited number of call centers and/or agents. The Hosted Call Center Module is ideal for the next-generation VoIP service provider who is interested in capturing high-margin revenues through advanced business-to-business (B2B) and business-to-consumer (B2C) services.
Support and Availability
Talking SIP 3.7 is available for immediate download from the IVR Help Portal for all customers who are within a valid support agreement. The Hosted Call Center module is available separately, as an option at an additional cost.
For product sales, business partnerships and reseller inquiries please contact sales(at)ivr(dot)com
About IVR Technologies
IVR Technologies is an advanced software development company emerging as a leader in the SIP space for Voice over IP enhanced services and real-time billing.
Please send reader inquiries to: IVR Technologies: 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013: +1 866.856.0301. E-mail: pr(at)ivr(dot)com
To learn more about our company please visit our web site: http://www.ivr.com
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