Greater Cincinnati Waterworks Attributes Strong ROI to Actsoft Solution

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Utilities company replaces manual processes with wireless efficiency – and saves big

The savings tell the story. Any time we can run a more cost effective and efficient operation, we are genuinely pleased. By reducing personnel and increasing our output, over time we will easily realize thousands in additional savings. Actsoft was a very sound decision.

Since the installation and adoption of Actsoft’s Comet Mobile Worker, Greater Cincinnati Water Works will realize a hard dollar annual return on investment of approximately $124K, mostly attributed to a reduction in personnel and paper. By using simple GPS enabled cell phones as a conduit, they are now able to optimize dispatch and wirelessly deploy work orders. They simply replaced paper-based processes with wireless efficiency.

Two short years ago, the company managed their mobile workforce using manual processes. Everything was recorded by hand which required several employees to enter the handwritten data into their existing backend work order system. Any paper work orders that were requested after the employees left for the field were dispatched with a phone call and required the employee to write down any pertinent information. Follow up was done manually by calling each employee to determine if the job was completed. Field workers reported their own time with no verification of employee location or work completion.

The ability to work more efficiently has paid off. In 2009, the company handled 22 thousand more work orders than they did in 2003, with 4 less people. Soft dollar impact is yet to be determined, but projected to be substantial. In fuel reduction alone they have saved thousands.

Dave Bennett of GCWW states, “The savings tell the story. Any time we can run a more cost effective and efficient operation, we are genuinely pleased. By reducing personnel and increasing our output, over time we will easily realize thousands in additional savings. Actsoft was a very sound decision.”

About Actsoft Inc.
Actsoft, Inc. is a leading developer of mobile applications for today’s business. Their products include Comet EZ, Comet Tracker, Comet Mobile Worker and House Arrest Solution. Actsoft provides enterprise solutions to thousands of companies throughout the United States, Canada and many locations around the world. Founded in 1998, Actsoft, Inc. is headquartered in Tampa, Florida. Most recently, Actsoft was the recipient of Frost & Sullivan’s 2009 Customer Service Excellence Award. For more information visit http://www.actsoft.com.

About Greater Cincinnati Water Works
Greater Cincinnati Water Works has been a municipally owned and operated utility since it was purchased by the City of Cincinnati in 1839. GCWW supplies more than 48 billion gallons of water a year through 3,000 miles of water mains to about 240,000 residential and commercial accounts serving over 1.1 million people.

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Jill Scott
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