Davis + Henderson's Call Centre Operation Receives Silver Contact Center Employer of Choice® Certification

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Davis + Henderson Call Centre operation has achieved the Contact Center Employer of Choice® (CCEOC) designation for its 3 sites (Toronto, ON, Markham, ON, Longueuil, QC) responsible for supporting cheque programs on behalf of its Canadian financial institution customers.

CCEOC Inc. announced today that the Davis + Henderson Call Centre operation has achieved the Contact Center Employer of Choice® (CCEOC) designation for its 3 sites (Toronto, ON, Markham, ON, Longueuil, QC) responsible for supporting cheque programs on behalf of its Canadian financial institution customers. This is the third year in a row that Davis + Henderson contact centres have been recognized with this designation.

Davis + Henderson has proven once again that it is a great place to work and that it excels in many employer of choice areas including: work/life balance, rewards & recognition and social activities. Being recognized as a CCEOC identifies Davis +Henderson as a progressive organization and one of the best contact centres to work for in the country.

"Davis + Henderson demonstrates a strong commitment to being employer of choice." said Jeff Doran, President, CCEOC Inc. "They continue to build a unique people focused culture, balancing customer satisfaction with employee engagement. "This is an outstanding accomplishment and something employees should feel very proud of." Doran says,

"Achieving the Contact Center Employer of Choice® award demonstrates our commitment to our employees and our customers, noted Bob Cronin, CEO of Davis + Henderson. "Through the CCEOC assessment, our management team was able to gain a different perspective on how to address some of the key challenges that exist in our contact centres and we were able to make significant improvements to the work environment. We're honoured to receive this award because it means that our effort in this area has been recognized."

The Contact Center Employer of Choice® Award is the industry standard for recognizing and branding people centric contact centers. Every 12 months, contact centres are assessed to determine their CCEOC standing. Other certified organizations include: FedEx, ING Direct, Scotiabank, HILTI International, Energy Savings Group, AIR MILES, CIBA Vision and Roche Diagnostics ACCU-CHEK to name a few. Through a proprietary assessment, a contact center can quickly determine if they meet the qualification standards. Once certification is achieved, the contact center is profiled on the CCEOC corporate web-site http://www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through targeted print and electronic news channels.

About Davis + Henderson

Founded in 1875, our company provides innovative programs, technology products, and technology based business services to customers in the financial services industry who offer deposit, lending, insurance and wealth management products to consumers and businesses.

Davis + Henderson Income Fund is listed on The Toronto Stock Exchange under the symbol DHF.UN. For more information, visit http://www.dhltd.com.

About CCEOC Inc.

CCEOC Inc. is an experienced team of contact center experts, academics and analysts. CCEOC provides a wide variety of innovative programs to help build high-morale, high-performance contact centers.

Since 2004, CCEOC Inc. has been delivering the Contact Center Employer of Choice® Certification and Development program - the standard in building and branding people focused contact center cultures. Regional, national and international operations have been recognized through this powerful program. CCEOC experts work with clients at all levels to develop and advance their corporate employer of choice work environments.

For more information on the Contact Center Employer of Choice® Certification program or to learn more about CCEOC education and development services, please email info(at)ccemployerofchoice(dot)com or call 416 886-7007.

Contacts:

Jeff Doran                                        
President, CCEOC
416 886-7007
http://www.ccemployerofchoice.com/contact_us01.htm

Paula Klein
Director, Call Centres
Davis + Henderson
http://www.dhltd.com

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JEFF DORAN
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