Hoag Memorial Hospital Presbyterian Selects The Kramer Group’s RQi enterprise ™ Revenue Cycle Solution

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Hoag Memorial Hospital Presbyterian selects RQi enterprise™ revenue cycle solution to eliminate errors at registration, significantly reduce denials and improve cash flow and AR.

"Accurate registrations result in fewer denials, rejected claims, returned statements, and other delays that impede cash collections”, said Kevin Don, Director of Patient Access at Hoag Memorial Hospital Presbyterian.

The Kramer Group announced today that Hoag Memorial Hospital Presbyterian has selected RQi enterprise™Registration Quality Improvement its web-based revenue cycle solution designed to detect and flag errors for correction during the registration process.

Hoag Memorial Hospital Presbyterian is a 498-bed acute care, not-for-profit Magnet hospital located in Newport Beach, CA.

Focused on improving registration accuracy and thus creation of clean claims, Hoag was looking for an automated tool that would guide and coach registrars to correct their errors at point of service and through point of billing. RQi was selected for its ease of use, depth of editing and comprehensive reporting capability.

“With RQi enterprise™ we will decrease our payer denials and increase our cash flow by ensuring 100 percent review of registrations. Through the duel power of real-time quality assurance (QA) and ongoing tracking through point of billing, our registrars will be able to correct and verify accuracy of the registration data prior to a bill going out.

Accurate registrations result in fewer denials, rejected claims, returned statements, and other delays that impede cash collections,” said Kevin Don, Director of Patient Access at Hoag Memorial Hospital Presbyterian.

During the evaluation process, Hoag selected The Kramer Group’s RQi enterprise™ because of the ability to create and track comprehensive rules through point of billing. ‘There are several products on the market that were available for us to select, however, no other company offers all of the services and benefits that RQi enterprise™ does,” said Kevin Don.

Hoag will initially use RQi enterprise™ at the Newport Beach campus and will roll it out to a new campus in Irvine in the fall. “We are excited about growing the tool with the organization as we expand our campuses and services. Our ultimate goal is to make sure all patient access specialists are empowered to reduce their registration errors. We have found The Kramer Group to be in sync with our Patient Access initiatives. We are confident that they will deliver a (QA) tool that will exceed our expectations,” noted Kevin.

RQi enterprise™ and RQi practice management™ are healthcare registration solutions that detect and flag registration and patient visit errors for correction upon admission and prior to discharge and billing. The RQi™ service line provides 100 percent data review for improved billing accuracy, improved employee accountability, instinctive workflow, and immediate feedback to the user. Each system is customized on site to ensure maximum performance and customer satisfaction.

“Hoag Hospital is continually recognized on local, regional and national levels for overall quality of health care services. RQi enterprise™ quality assurance solution will fit well with this focus,” said Chuck Kramer, The Kramer Group President and CEO.

About The Kramer Group:
The Kramer Group is a revenue cycle services company specializing in web-based healthcare software solutions and dedicated client support and training. The Kramer Group experts provide tools that improve existing operations, increase employee proficiency, and enhance revenue cycle performance on a cost-effective basis with a significant return on investment across the entire revenue cycle. Visit http://www.kramergroup.com.


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Jena Eggert
The Kramer Group
407.872.7969 ext. 121
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