This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.
Portland, ME (PRWEB) April 7, 2010
Listen Up Espaňol (LUE), the leading U.S. Hispanic call center specializing in Direct Response Television (DRTV) campaigns announced today that Technology Marketing Corporation (TMC®), a global integrated media company, (http://www.tmcnet.com) has ranked LUE on its Silver Anniversary Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
“We are thrilled to have won this award.” remarks Randall Anderson, VP of Sales and Business Development, LUE. “It represents the dedication of our employees to a job well done and their overall commitment to quality – in the US and worldwide! It is a great honor to be recognized in this category that has so many impressive members. We are very proud of our team.”
The 25th Annual Top 50 Teleservices Agencies Ranking recognizes the top outbound and inbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year.
“The editors of Customer Interaction Solutions have ranked Listen Up Espaňol as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
Listen Up Espaňol has met the stringent criteria set by the editors of Customer Interaction Solutions. LUE’s billable minutes were verified by the editors for accuracy and reliability and submitted a letter of verification from its telephone service providers certifying the number of minutes billed during the 12 month period from November 1st, 2008 to October 31st, 2009.
The Top 50 Outbound Teleservices Agencies rankings are published in the March 2010 issue of Customer Interaction Solutions magazine. The Inbound ranking, together with the Interactive Inbound and the global aggregate ranking, will be published in the April 2010 issue. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
About Listen Up Espaňol:
Listen Up Espaňol, the leading North American Spanish language call center, was founded in order to more effectively reach the Hispanic demographic through call center solutions for products and services for DRTV, non-profit, corporate and media affiliates. With 1000 agents and a 500 seat call center located in Hermosillo, Mexico, the company employs a proven “soft offer approach” that emphasizes product knowledge and personalized customer interaction. As a result of the experience working with the Hispanic market, the company understands the buying culture and developed the most effective call center and sales conversion process in the industry. Please visit http://www.listenupespanol.com.
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online.