The immediacy of IVR surveys, combined with Confirmit’s advanced reporting platform, Confirmit Reportal, will enable businesses to react quickly to create positive customer experiences.
New York, NY and Oslo, Norway (PRWEB) April 8, 2010
Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research, and Square Systems, an independent provider of technical services to contact centers, today announced a partnership to offer an enhanced data collection platform to European customers. Confirmit will add Square Systems’ interactive voice response( IVR) survey system Opinion-8, to complement its existing online, telephone, paper and face-to-face data collection channels.
By adding IVR to the platform, Confirmit enables its customers to build fully-automated, telephony-based data collection into their feedback programs, extending the reach and effectiveness of such programs.
Gary Schwartz, SVP Marketing at Confirmit comments “Our partnership with Square Systems presents exciting opportunities for our European customers. By harnessing the power of IVR surveys through Opinion-8, and combining that technology with the broader Confirmit platform, organizations running multi-channel feedback programs can better capture the Voice of the Customer. The immediacy of IVR surveys, combined with Confirmit’s advanced reporting platform, Confirmit Reportal, will enable businesses to react quickly to create positive customer experiences.”
Opinion-8 is one of Europe’s leading IVR solutions and its integration with Confirmit, which offers the most comprehensive feedback management platform in the industry creates a true best-of-breed solution.
“The Opinion-8 IVR tool offers an innovative and effective way for companies to understand the drivers behind customer satisfaction and accurately assess the quality of service through telephone interactions.” adds Alan Cleaver, Client Delivery Director, at Square Systems. “For businesses who need to gain immediate insight into the customer experiences they offer, IVR offers the ideal solution, and we’re delighted that this partnership will enable Confirmit’s customers to benefit from the power of Opinion-8.”
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.
About Square Systems:
Square Systems is a UK based company who own, develop and maintain the Opinion-8 survey system.
With installations of Opinion-8 customer premise equipment in Europe and North America, as well as a sizable hosted platform in the UK, Square Systems have demonstrated the ability to meet the need of customers around the globe. The flexibility of the Opinion-8 platform enables customers to capture feedback in real-time by multiple channels, e.g. phone (IVR), SMS, web and kiosk.
Confirmit: Gary Schwartz, SVP Marketing: +1 908 208 2136
Square Systems: Alan Cleaver, Client Delivery Director: +44 117 398 2343
EMEA PR Contacts, Indigo River: Andrea Burton +44 (0)1985 850320 / Melanie Oxford +44 (0)7515 632065
US PR Contacts, Hart Boillot: Perrin McCormick / Andrea Doeringer +1 781 893 0053