"We want to create a company culture that recognizes all of our employees and customers not only for the products produced and purchased, but for the way the people come together to do it."
Idyllwild, CA (PRWEB) April 12, 2010
After months of brainstorming, team building and re-visioning the company's mission, The Monterey Company, Inc. is thrilled to launch a streamlined, efficient and inspired set of changes to usher in 2010. The website has been upgraded providing faster customer service, more information, and up to date news.
The Monterey Company's website, http://www.montereycompany.com, which has been given a classy new look, allows for the company's work with the customer to be showcased in a manner that is both user friendly and beautiful. Navigation and search features drill through the site, pulling out images and text related to the search word. And there are now over 500 new images of the latest exciting work created for lapel pins, coins and pendants in the last year.
The re-visioning work has lead to a stronger commitment to excellent customer service and the highest quality products. To that end, the quote process now has a faster turnaround. With a state-of-the art new interface for quoting, sales associates are able to offer faster responses and more attentive follow up.
With these new features, the most exciting is the addition of a community forum. Customers will now be able to communicate with each other and with company staff, to get assistance, reviews, share creative ideas and create a peer community based on the design, creation and use of Monterey Company's products and services.
"There is also a forum for open customer service. If a problem arises it will actually get posted there and our customer service representatives can respond to the issue, there on the forum. In this way our problem solving process will be fully transparent," shares Paul Stark, owner and creator of the company. "Transparency is key to the culture of the company." Paul goes on to say, "We want to create a company culture that recognizes all of our employees and customers not only for the products produced and purchased, but for the way the people come together to do it." The Monterey Company, Inc. will continue to make additions to its web presence to further the growth of communication and community with its customers.
About The Company
Emerging onto the promotional products scene at a time when the concept of e-commerce and computer-aided design was still just an ill-defined fantasy, The Monterey Company Inc. has a long history of adopting and adapting to emergent technologies in order to better the business and improve the service to its loyal customers. Starting literally from scratch in a spare bedroom in 1988, Company Founder and President Paul Stark worked tirelessly to build a company that satisfies his business ambitions, but also embodies his casual and untroubled personality. The result? A wildly successful custom lapel pins company with amazing customers and an incredible team of employees.
You will find a different kind of buying experience with the company. The friendly and knowledgeable staff is well-known for going "above and beyond" the call of duty. Contact information, quotes, blog and an extensive gallery of the highest quality lapel pins, coins and pendants can be found at http://www.montereycompany.com
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