DiscountMugs.com has recently revamped its customer services department with more modern techniques and extremely fast web-based ticket system.
Miami, FL (PRWEB) April 14, 2010
DiscountMugs.com, a large promotional products company based in Miami, has received an “A+” rating with the Better Business Bureau (BBB) as well as 99% positive customer reviews on its online affiliate TrustLink.org and can now add a TrustLink.org five star rating. While TrustLink.org is displaying DiscountMugs.com as only a four star rating, it has reported that a glitch in its systems likely reduced DiscountMugs.com’s overall ratings. Upon entering reviews through TrustLink.org, customers are given the option to rank their experience with DiscountMugs.com based on stars one star being the lowest possible ranking and five stars being the highest. As previously stated, DiscountMugs.com received 99% positive reviews for their products and services which contributed to their overall rating of “A+” with the Better Business Bureau.
TrustLink.org is an online community which “bridges the gap between consumers and business,” according to their website. Additionally TrustLink.org “gives consumers and businesses the forum to openly express their likes and dislikes, approvals and disapprovals, and genuinely interact like never before” according to their website. Because TrustLink.org is an affiliate of the Better Business Bureau, they offer the credibility of the Better Business Bureau through a more modern communication medium. The Better Business Bureau is a nearly 100 year-old organization that is meant to be a consumer education organization that provides trustworthy information on nearly every legitimate business in North America. By creating TrustLink.org, the Better Business Bureau is able to educate even more consumers through the power of the internet.
DiscountMugs.com has recently revamped its customer services department with more modern techniques and extremely fast web-based ticket system. CEO of DiscountMugs.com Amin Rahman accredited high customer satisfaction with “a mixture of modern and traditional customer service practices that allow clients to get even the trickiest orders in a timely fashion”. Their quicker response time and heavy focus on customer service has led to increasingly high ratings on the Better Business Bureau and a decreasing number of complaints. DiscountMugs.com was also the recipients of a Top 100 rating for Miami-based Minority Businesses.
For more information on these topics visit http://www.discountmugsreviews.com/ .