iYogi Reviews: The Top 5 Reasons for Printer Problems

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This week’s iYogi Review identifies the Top Five Issues for Printer Problems over the last week

Based on an analysis of our global customer base representing thousands of support incidents per day, we can see that the frustrating problem of Printers often comes down to a few common issues. Fortunately, there are ways to correct these problems and maintain one’s system to prevent re-occurrences.

iYogi, the fastest growing on-demand tech services company, announced today the second installment of “iYogi Reviews”, a weekly update of issues, trends, and news based on thousands of daily incidents from the front lines of global tech support service. This week’s iYogi Review identifies the Top Five Issues for Printer Problems over the last week.

Top Five Reasons for Printer Problems

1.    Printer Driver Problem: When the customer is unable to install drivers for his/her printer.

Solution:
Try to update windows, and get the latest driver from the manufacturer website

Click here for a detailed solution

2.    Printer doesn’t print: When the customer tries to print a picture or a document, he/she does not get a print out from the printer.

Solution:
Check the physical connection and the drivers.

3.    Spooler problems: When the customer tries to print, he/she gets an error related to the print spooler.

Solution:
Change or restart Print Spooler service.

Click here for a detailed solution.

4.    The printer is out of paper error: When the customer tries to print, he/she gets an error stating that the printer is out of papers.

Solution:
Make sure the paper tray is properly inserted. Check the correct paper tray or source is selected. Check the correct paper tray is selected according to the paper size selected.

Click here for a detailed solution

5.    Paper is caught in the printer: When customer prints a document/picture, the paper gets stuck in the printer.

Solution:
Different printer has different method to solve this problem.
Some printer display information about how to remove the paper jam.
Some printers have button which upon pressing extract the paper.

“This first of many iYogi Review updates reveals that a large proportion of computer users are suffering from Printer issues that need to be addressed in an effective manner,” said Vishal Dhar, co-founder and president of marketing at iYogi. “Based on an analysis of our global customer base representing thousands of support incidents per day, we can see that the frustrating problem of Printers often comes down to a few common issues. Fortunately, there are ways to correct these problems and maintain one’s system to prevent re-occurrences.”

iYogi has more has more than 100,000 annual subscribers around the world and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.

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Matt Farrell
GlobalFluency
(646) 652-5204
Email >

Vishal Dhar
iYogi
212-203-2681
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