Savision’s Live Maps provides 360° Visibility in Microsoft System Center Service Manager

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Live Maps v5 integration with Microsoft System Center creates a real-time link between workflows and actual IT environments, eliminating escalations and reducing mean time to repair for IT problems by 30 percent.

“Live Maps takes System Center, the MOF and ITIL to a whole new level,” said Clare Henry, director of product marketing, Management and Services Division at Microsoft Corp.

Savision B.V., a leader in Microsoft System Center visualization solutions, today announced Live Maps integration with the newly-released Microsoft System Center Service Manager. Live Maps for System Center integration with System Center Service Manager will be available for purchase in May 2010.

Live Maps is an essential extension for any IT department using System Center Service Manager for incident, problem and change management. Live Maps allows IT professionals to automatically place configuration items stored in a configuration management database (CMDB) onto dynamic, relevant, and always up-to-date maps and dashboards. As new incidents, problems or changes are created against an object, IT professionals can immediately see how an IT object is connected to the network and where it physically and logically exists via Live Maps. This mapping allows IT professional to instantly understand the business impact of incident, problem or change. With Live Maps, IT professionals have better context about how an IT incident or change affects end-users and business operations, thereby improving communication, IT services levels and incident escalation.

"The integration amongst the System Center suite of products creates a true end-to-end incident, problem, and change management solution,” said Dennis Rietvink, founder, Savision. “IT pros no longer have to manually correlate and associate affected IT systems to tickets. This linkage has allowed our customers to gain real-time context, via Live Maps, into how an incident is affecting their business. This linkage has not only saved our customers time and money, and has reduced help desk calls during an incident by 30 percent."

Live Maps improves change management planning. According to Forrester Research, nearly 80 percent of IT incidents are a result of an unanticipated effect of a change. Live Maps mitigates this risk. With Live Maps integrated into System Center Service Manager, an IT department’s change management review board can instantly visualize how a change will effect business critical applications. This “what-if” type of visualization ensures that changes are fully vetted before implemented. Additionally, when a change is started, the IT professional can initiate maintenance mode directly from the contextual map. Not only does this prevent a flood of alerts to the service desk, but it also helps the change implementer understand the scope of the change before proceeding.

IT departments that adhere to Microsoft Operations Framework (MOF) and ITIL standards achieve higher services levels at a lower cost. Successfully implementing such standards requires that an enterprise’s people, process, and technology are all orientated around a resulting service. Often getting disparate functional teams focused on the complete service is difficult without an end-to-end perspective. Live Maps allows organizations to create dynamic service maps that immediately provide an end-to-end service perspective for every IT professional, no matter his or her expertise.

“Live Maps takes System Center, the MOF and ITIL to a whole new level,” said Clare Henry, director of product marketing, Management and Services Division at Microsoft Corp. “Service maps, like those built with Live Maps, help customers set context and drive a service orientation within their organization, making service management principles easier to embrace and utilize.”

Savision is an active partner in the System Center ecosystem. After participating in both Service Manager’s Technology Adoption Program (TAP) and Beta releases, the company has seen first-hand how Service Manager has helped improve an IT departments ITIL process execution.

To learn more about Savision’s Live Maps integration with System Center Service Manager, visit: http://www.savision.com

About Savision
Savision provides solutions that transform, enrich, and present data collected by Microsoft’s System Center in easy to understand maps and dashboards. Savision’s products allow IT departments to add the necessary context and real-time perspective to proactively identify and quickly resolve IT problems. Founded in 2006, Savision is headquartered in the Netherlands and is privately held. Savision’s founders and executives bring years of enterprise systems and application management experience from large IT service companies. For more information, go to http://www.savision.com/aboutus.

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Dennis Rietvink
Savision
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