Users Profit as SRC Delivers Digital Dictation at Nottingham University Hospitals

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Following an initial pilot, SRC are deploying digital dictation to more than 1,350 users at Nottingham University Hospitals. Within one month of the pilot being rolled out, typing turnaround times had been reduced by 21 days and urgent clinical correspondence were being completed and sent within 24 hours.

“Dictations are with the secretaries instantly, rather than arriving several days later, which means the letters leave the hospital much sooner and patients get their results sooner.” Keith Rigg, Consultant Surgeon at NUH

SRC, provider of document creation and clinical information systems today announced that, following a successful pilot, they are deploying the WinScribe digital dictation solution to a further 1,100 users, across eight clinical directorates at Nottingham University Hospitals NHS Trust (NUH).

The initial pilot involved over 250 users in the Diabetes, Infectious Diseases, Renal and Cardiology (DIRC) departments, which spans two hospital sites. Within one month of the pilot being rolled out, 21 days had been shaved off some turnaround times and urgent clinical correspondence letters were being completed and sent within 24 hours. This is in stark contrast to the previous tape based dictation processes, where typing backlogs had risen to 15 weeks in some cases.

Joan Cornwall, Project Manager at NUH said: “The digital dictation solution is a key part of the Trust’s new quality and safety focused ‘Better for You Whole Hospital Change Programme’. The programme is all about ensuring no delays in service and making sure we provide patients with fast, accurate and secure correspondence. For such a key project, we evaluated different solutions and undertook in-depth site visits. We were impressed with the customer service and time savings SRC deliver. Our selection has been justified by the fact that digital dictation is already saving a lot of time for clinicians, nurses and admin staff, which is having a positive impact on our patients.”

The time savings afforded by the new solution are largely because it is easy to adopt, automates workflow processes and also provides comprehensive workload visibility, which helps users control and manage tasks more efficiently.

Keith Rigg, Consultant Surgeon at NUH said: “Dictations are with the secretaries instantly, rather than arriving several days later, which means the letters leave the hospital much sooner and patients get their results sooner.”

Andrew Callaway, Medical PA at NUH added: “The digital dictation solution is fantastic for organising your work. It shows every single dictation and it’s much easier to hunt down urgent or specific dictations.”

As well as supplying the hardware and software for the project, SRC are also providing project management, implementation, training and support services.

Chris Hart, CEO at SRC, said: “Like University Hospitals of Leicester, Nottingham University Hospitals NHS Trust is taking a leadership role in the region by adopting the latest digital dictation solution. The SRC solution, based upon WinScribe digital dictation technology, is enabling these Trusts to rationalise dictation and transcription processes and free up valuable resources. We are excited to be working with NUH and providing another successful, large scale digital dictation deployment within the NHS.”

NUH is supplying the digital dictation solution under the East Midlands re:source framework agreement which is available to all member Trusts across Derbyshire, Lincolnshire, Nottinghamshire, Leicestershire County & Rutland and Northamptonshire.

For further information about SRC’s range of solutions please go to http://www.src.co.uk.

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Dominic Mellor
SRC
020 7471 0100 ext. 227
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