Rave Mobile Safety Completes Comprehensive Operational Process Review by APCO and NENA Focus Group for Smart911

Share Article

Smart911 allows citizens to enter information online that will automatically display to call takers in participating PSAPs when they call 9-1-1. A service of Rave Mobile Safety, Smart911 completed a comprehensive operational process review by members of the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO) International. Recognizing the value of the additional data provided by Smart911 to first responders, the review identified key best practices, operational processes training and support procedures for participating Public Safety Answering Points (PSAPs).

Smart911, a service of Rave Mobile Safety, completed a comprehensive operational process review by members of the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO) International. Recognizing the value of the additional data provided by Smart911 to first responders, the review identified key best practices, operational processes training and support procedures for participating Public Safety Answering Points (PSAPs).

"The insights and phenomenal feedback provided by the NENA and APCO teams is invaluable in providing our customers with operational best practices that will ensure maximum value of the data provided by Smart911,” said Tom Axbey, CEO Rave Mobile Safety. “The value of operational scenarios recognized by the team was a great validation of what we’ve experienced in the market.”

Smart911 provides citizens with the ability to enter information they want to make available to 9-1-1 call takers through a secure web site at Smart911. Information can include children’s photos, medical conditions, disabilities or other rescue related information. Smart911 then delivers this information automatically with any 9-1-1 call to the call takers work station at participating PSAPs. The service, which is free to citizens, enhances response and supports improved incident outcomes by providing responders with critical additional information while meeting citizen demand for the ability to easily provide and manage special needs data.

“Rave Mobile Safety's diligence to work with the emergency services community to identify national best practices on the use of supplemental and additional data is greatly appreciated by NENA. Rave provided a model example for using the operational review process," said Brian Fontes, NENA's CEO. "This initiative is an excellent example of how private industry and public safety can partner to enhance 9-1-1 in times of need."

“APCO is dedicated to public safety communications and as such is always pleased to offer our experience, guidance and best practices to private sector companies to improve the value of their product offering to our over 15,000 members. The Smart911 operational review is an example of how we can assist in evolving an offering to that end,” stated Richard Mirgon, president of APCO.

Steve Wisely, director of Communications Center and 9-1-1 Services for APCO continued, “Smart911 provides a valuable set of capabilities and we were happy to be able to contribute to the developmental process.”

An operational focus group comprised of members from both NENA and APCO representing eight different states came to Boston to work directly with Rave personnel to identify operational scenarios and work through how the data provided by Smart911 would be best integrated into PSAP operations. The sessions also identified the need for additional follow up by the organizations’ operations committees which will be hosted by Rave Mobile Safety and others.

About APCO International

The Association of Public-Safety Communications Officials (APCO) International is the world's oldest and largest professional organization dedicated to the enhancement of public safety communications. APCO International serves the professional needs of its 15,000 members worldwide by creating a platform for setting professional standards, addressing professional issues and providing education, products and services for people who manage, operate, maintain and supply the communications systems used by police, fire and emergency medical dispatch agencies throughout the world. For more information, visit http://www.apcointl.org.

About the National Emergency Number Association

NENA serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across the United States and around the globe, NENA promotes the implementation and awareness 9-1-1 and international three-digit emergency communications systems. NENA works with public policy leaders, emergency services and telecommunications industry partners, like-minded public safety associations, and other stakeholder groups to develop and carry out critical programs and initiatives, to facilitate the creation of an IP-based Next Generation 9-1-1 system, and to establish industry leading standards, training, and certifications. Find out more at http://www.nena.org

About Smart911

Smart911 (http://www.smart911.com) is a service of Rave Mobile Safety that provides 9-1-1 responders with critical supplemental data that callers have opted to provide emergency responders in the event of a 9-1-1 call. Smart911 is easily deployed and works seamlessly in NG9-1-1 (IP-based) or legacy environments, providing emergency responders with valuable information which can improve responses and even save lives.

About Rave Mobile Safety

Rave Mobile Safety (http://www.ravemobilesafety.com) is a leading provider of software solutions for individual, group and public safety. Rave designs, sells and supports an award-winning suite of safety applications including Rave Alert multimodal emergency notification system, Rave Guardian GPS-enabled personal safety tool, and Smart911 software solution for more effective 9-1-1 responses. Hundreds of organizations and millions of individuals nationwide rely on Rave Mobile Safety technologies for improved safety in communities, at schools, in the home, and at work. Rave Mobile Safety is headquartered in Framingham, Massachusetts. Investors include Bain Capital Ventures, Sigma Partners, and RRE Ventures.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Robert Hewitt
Visit website

Media