Customer experience is the lifeblood of any business, and can be the difference between the loyalty of your customers to you, or to your competitors.
Alexandria, VA (PRWEB) April 21, 2010
Customer experience is the lifeblood of any business, and can be the difference between the loyalty of your customers to you, or to your competitors. Whether it is the people or the processes behind your customer service organization that is resulting in sub-par customer service, it is possible to transform the customer experience via a home-based workforce. VIPdesk is presenting an educational Webinar, “How to Transform Your Customer Experience via a Home-Based Workforce,” on April 27, 2010 at 2:00 p.m. ET.
“How to Transform Your Customer Experience via a Home-Based Workforce,” presented by Michelle Cappucio, VIPdesk’s Director of Operations, will cover the operational and personnel issues that can often result in a sub-par customer experience, and enlighten attendees as to how a home-based workforce can assuage these common issues.
Topics covered include:
- The people and processes that effect the customer experience
- Operations and personnel: how these two factors can combine to create a perfect—or perfectly awful—customer experience
- Operational flexibility inherent in remote customer service
- How the improved customer service experience translates into increased customer retention, loyalty, and ultimately revenue
- Benefits to recruiting a remote workforce—from the executive level to the front-line worker
Space in this complimentary Webinar is limited to the first 100 registrants. Register online at http://vipdesk.wufoo.com/forms/transform-customer-experience-whomebased-workers/.
For more information, email press(at)vipdesk(dot)com or call 703-837-3507.
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.