SpaQuality LLC Releases a Fast, New Quality System Assessment Tool for Spa and Hospitality Leaders

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A spa quality system includes everything that the spa's staff needs to know and information about how to safely, effectively and efficiently deliver treatments and services that consistently meet the needs of spa clients. SpaQuality LLC has designed a self-assessment tool to help spa owners, directors and managers determine if their spa's quality system is complete. While the tool was designed for spas, it applies to all parts of the hospitality industry.

A spa quality system includes everything that the spa's staff needs to know and information about how to safely, effectively and efficiently deliver treatments and services that consistently meet the needs of spa clients. By using a quality system approach, the spa is positioned for long-term success. The following 20 questions is a self-assessment tool from Spa Quality, LLC (SpaQuality.com) that is designed to help spa leaders determine if their spa's quality system is complete. While the questions were designed for spas, they apply to all parts of the hospitality industry.

1. Does the spa staff use the defined vision, mission and values on a daily basis?
2. Are the key processes of the spa business and operations and their interactions defined?
3. Is there a list of all of the documents and records required for the spa?
4. Does the spa staff have a way of knowing that all the documents they use are the most current?
5. Are the impacts on the entire system considered when changes are made?
6. Are regularly scheduled assessments of the key policies, processes and interactions done by spa staff?
7. Does the spa collect data on measurable objectives?
8. Does the spa evaluate key performance indicator (KPI) data on a regular basis?
9. Does the spa determine client-specific information regarding treatments and service requirements?
10. Are written policies, procedures and records of treatments and services maintained?
11. Are the requirements clearly communicated for managing a seamless client experience?
12. Is data collected to determine client perception?
13. Can the spa prove that the methods of sanitation it uses are effective in destroying biological organisms?
14. Are records maintained to demonstrate that maintenance was performed as planned?
15. Is inventory stock rotated to ensure that the first in is used first?
16. Is the waste of products and supplies monitored?
17. Are there processes in place to predict/anticipate problems?
18. Are there records of actions taken to eliminate problems?
19. Does the spa determine the effectiveness of actions taken to eliminate problems?
20. At least annually, does the top management evaluate both the effectiveness and efficiency of the spa business (more extensive than just financials)?

Score 1 point for every "yes" and 0 for every "no." If the score is 16 - 20, the spa most likely has a robust quality system. If the score is 10-15, the spa has a quality system that needs improvement. If the score is 9 or less, the quality system may be putting the spa business at risk.

While these 20 questions cover a broad overview of a comprehensive quality system, spa leaders may want to delve deeper. Details of what is necessary for a complete spa quality system are included in The International Standards of SpaExcellence(sm)2010 (http://SpaQuality.com/pages/standards.htm) . It also includes helpful guidance and examples. SpaQuality LLC offers assistance in ensuring that a spa's quality system is complete and effective by providing on-site evaluations.

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Julie Register
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