The Marriott, Santa Clara Selects American Audio Visual Center® (AAVC) as their Partner for Audio-Visual Services and Multimedia Production

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The Marriott, Santa Clara has selected the Extreme Customer Service® Company, American Audio Visual Center®, to become their partner for audio-visual, multimedia production and technical services

The Extreme Customer Service Company

Being located in the most innovative high tech environment, we are delighted to offer the best state-of-the-art visual experience in our hotel.”

The Marriott, Santa Clara has selected the Extreme Customer Service® Company, American Audio Visual Center®, to become their partner for audio-visual, multimedia production and technical services.

The Marriott, Santa Clara luxury hotel, located in the heart of Silicon Valley, is just minutes from the San Jose International Airport and only 45 minutes from San Francisco. The hotel features 40,000 square feet of meeting space, which includes the 11,837 square foot California ballroom with a seating capacity of 1,200. The hotel offers state-of-the-art, flexible meeting facilities, beautifully appointed guest rooms and award-winning dining, Parcel 104.

AAVC will keep an extensive inventory of the latest audio, video and lighting technology on property. In addition to their extensive inventory, the AAVC on-site staff will be comprised of a highly experienced technical team for turn-key meetings, presentations and show services.

“Marriott, Santa Clara is very excited to partner with AAVC to add another exceptional component of service for our customers. Being located in the most innovative high tech environment, we are delighted to offer the best state-of-the-art visual experience in our hotel.” - Freida Ossi, Director of Sales & Marketing, Marriott, Santa Clara.

AAVC attributes its successful growth to a strategic and purposeful plan to grow its market share by providing hotels with much more than just audio-visual service and support. Trademarked with the U.S. trademark office, Extreme Customer Service® has become the company’s foundation and culture. AAVC listened to what hotels were missing in the way of a true partnership: increasing revenue, offering higher levels of sales and marketing support, and becoming a more creative and production orientated one-stop shop. “We are not just order takers. We dive head first into every customers program with passion and creativity. We offer technology that most of our competitors in the hotel and resort markets don’t provide. The difference is that we have designed our company to fit what hotels need, and the byproduct is more revenue and better customer service scores for our hotel partners.” explains Duane Tornquist, Senior Vice President of Creative Development & Chief Marketing Officer.

About American Audio Visual Center, Inc.
American Audio Visual Center® is a 16 year old privately held company headquartered in Scottsdale, Arizona. AAVC is the chosen partner for some of the most prestigious hotel and resort properties throughout North America. American Audio Visual Center’s® Technical Events Group travels around the globe with many of the world’s top corporations, producers and meeting planners, handling all of their audio-visual, multimedia and business theater needs. American Audio Visual Center® is known throughout the industry as the Extreme Customer Service® Company.

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Duane Tornquist
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