My Service Success has provided us with products that help us drive our business in line with customer needs. In a down economy we are up 24% year to date! ~Bill Kehler, Pandini's a Sodexo Company
Reading, PA (PRWEB) April 23, 2010
My Service Success, a consulting service solutions firm, is introducing its newest technology product, Text and Tell. Text and Tell uses (sms) technology to gather marketing information, customer feedback and surveys through customers’ cell phones. As an introductory offer, My Service Success will offer this innovative product to the food service industry through the month of June free. The first twenty-five companies to take advantage of this offer will be able to try the product for free, no strings or contracts attached ~ allowing them to gather feedback, consumer knowledge and even recover service issues almost instantly at no charge for one month!
My Service Success takes technology to a whole new level, serving a range of products and solutions to help companies keep a pulse on their business. The company designed all of its products to help small and large companies alike to be able to stay connected to the customer for less than pennies a customer.
Customer service comes first at My Service Success. The goal of My Service Success is to help the owner operator to the large chain retailers stay connected to their customers for better sales growth and loyalty. My Service Success offers Text and Tell, Service Pulse and Social Media support to companies that pride themselves on customer service. Text and Tell gathers survey data from the customer in real time, on-the–spot, through cell phone text messaging. The customer gets an instant response via text messaging. This message can be tailored to a coupon offer, contest entry or just a thank you for their feedback. The management gets instant feedback to their email or a text message telling them the customer’s feedback. Customer responses are also captured in the My Service Success database for future review and analysis.
“My Service Success is providing a survey service using one of the fastest growing trends in technology, text messaging, which has grown over 300% since 2006. While there are many companies that provide surveys, My Service Success is providing an innovative survey through (sms) technology which can also be used for instant customer recovery and outgoing (sms) marketing for opt-in respondents,” stated John Lowe, VP of Business Development.
Perhaps you have seen the new show on TV called Undercover Boss on CBS. On the show, disguised CEO’s spend a few days working “undercover” in different areas of their companies. The experience has been enlightening! Many CEO’s are asking themselves how can they be more in touch with the details of their businesses, My Service Success offers a line of products that help CEO’s do just that without being a cost burden on the business.
My Service Success offers a complete line of customer-focused services including e-club management, customer service center, and social media management and consulting services in addition to its Text and Tell program. Never any software or hardware purchases required to deploy. My Service Success professionals guide, train and support the process from beginning to end. These companies know what their customers are saying because they are customers of ours: Sodexo, Pandini’s, Houston Space Center and many more. Do you know what your customers are thinking? Can you afford not to know?