MBNA Supports Credit Card Customers Affected by Volcanic Ash Disruption

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MBNA has confirmed it will refund any foreign currency exchange fees and cash advance charges for customers stranded abroad as a result of the volcanic ash disruption that has recently grounded flights.

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Our customers need our help and standing by them, during what is an extraordinary event, is the right thing to do.

MBNA has confirmed it will refund any foreign currency exchange fees and cash advance charges* for customers stranded abroad as a result of the volcanic ash disruption that has recently grounded flights.

Should customers who are stuck overseas need to increase their credit limit, they can call MBNA’s 24-hour reverse charge telephone number +44 1244 672111 to discuss their requirements.

Additionally, if a customer has difficulty paying their monthly credit card bill because they have been affected by travel disruption caused by the volcanic ash over Europe, MBNA will ensure they are treated sympathetically. Alternatively, customers have worldwide access to online banking and can make payments on line at http://www.mbna.co.uk    

Many stranded passengers are facing additional costs for hotel stays, car hire and living expenses, including the withdrawal of foreign currency.

Ian O’Doherty President of Bank of America Europe Card Services, which operates the MBNA brand, said: “Our customers need our help and standing by them, during what is an extraordinary event, is the right thing to do.

“The disruption caused by this volcano is unprecedented; thousands of travellers are having to try and deal with things as best they can. They need to know we are here to help them during these difficult times.”

Contact us

Customers can call MBNA 24 hours a day on our reverse charge number and we will pick up the cost. They need to call the international operator of the country they are in, and ask them to reverse the charge to +44 1244 672111. This number is printed on the back of their credit card.

Alternatively, customers have worldwide access to online banking and can send us a secure message (use the My Holiday/Travelling Abroad option) and we will respond as soon as we can.

ATM information

ATM network operators limit the amount of cash that customers can withdraw and this limit can vary. If customers who are delayed need a larger amount of money they can go into an overseas bank and request to withdraw cash over the counter. They will need to present their credit card and are likely to be asked for their passport.

  • Includes ATM and Over the Counter (OTC) charges.

Note: These special service conditions will revert to normal once the disruption is over, but not before Friday, 23 April.

Ends

About MBNA Europe Bank

MBNA Europe is a wholly owned subsidiary of Bank of America Corporation (NYSE: BAC) and is the recognized leader in affinity marketing.

For more information, visit the company’s Web site at http://www.mbna.co.uk or Bank of America’s Web site at http://www.bankofamerica.com.

For further information, contact:                
Gary Jenkins
UK PR Manager
Bank of America Europe Card Services
Tel: 01244 574136
Mobile: 07825 721118
Fax: 01244 672468

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