Alpharetta, GA (PRWEB) April 23, 2010
Knowlagent, the leader in call center talent management software solutions, announced today that Scott Richter has been named the company’s Chief Technology Officer.
Scott has over 18 years of software development experience in the call center industry. Prior to joining Knowlagent in 2000 as the company’s lead software architect – a role he maintains today – Scott worked for nine years in the interactive voice response (IVR) systems space for Computer Communications Specialists, Inc.
In 2007, he played a key role in shifting Knowlagent’s agent performance improvement software and methodology from an enterprise-based solution to an exclusively on-demand offering. By successfully providing its agent performance tools over the Web, Knowlagent has enabled customers to achieve superior business results at a lower cost and in a fraction of the time associated with traditional software and hardware implementation.
As Knowlagent’s chief technology officer, Scott is responsible for the company’s product strategy, direction and development efforts in an on-demand environment.
“Scott is an invaluable member of the Knowlagent team and has overseen our product development for the past decade,” said Matt McConnell, Knowlagent CEO. “There is no stronger authority on how to effectively align our offerings with our clients’ business objectives in the dynamic call center environment. We are excited to welcome Scott to our executive team and feel confident that he will continue to provide excellent products to our customers around the world.”
Scott holds a bachelor’s degree in computer science from the University of Texas at Austin.
Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent’s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.