The easier we make it for users, the higher the quality of responses we’ll get, and the higher volume we’ll see”, explains Steven Dale, Web Director at UsedCisco.com.
Jersey City, NJ (PRWEB) April 26, 2010
UsedCisco.com has launched a new Questions & Answers Forum to provide product support through its growing community. Unlike traditional bulletin boards that require registration, the new question and answer-based system will allow customers to post content instantly.
“The old style bulletin boards are dead. Instead, Q/A style conversations are the norm today, and the reason is an improved user experience, along with a short path of resistance. The easier we make it for users, the higher the quality of responses we’ll get, and the higher volume we’ll see”, explains Steven Dale, Web Director at UsedCisco.com.
“Aside from giving users the ability to discuss and post setup, configuration and images , we will also moderate the responses with expert advice. We have a wealth of pre and post sales information that has been isolated internally. Why not import it into this system, and let our users take advantage of this information? Like many of our features, this is a bare bones iteration. As we grow, we will implement more features to it. We did not invent something new here, we’re just applying a great system to our very focused niche. Just another reason for users and customers to research, shop and engage on UsedCisco.com.”
Founded in 2005, UsedCisco.com is the world's largest online network hardware outlet, offering thousands of network hardware products at significant savings off list price. Our inventory includes the most popular Cisco switches, routers, firewalls, VoIP, wireless products, as well thousands of hard-to-find modules, memory and cable products. Each unit is fully tested and certified as functionally new and carries a free, two-year warranty.
UsedCisco.com is a fully committed environmentally-conscious operation and Green Your Network™ has been our mainstay ideal. We use energy-saving light bulbs to reduce our energy bills, virtual servers to cut down on hardware costs and recycled packaging to minimize materials needed to fulfill our orders. By supporting us, you are a real and active participant in helping reduce e-waste.