1Cover Travel Insurance Relief for Customers Affected by Volcano Ash Cloud

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After over five days of grounded flights to and from most of Europe, limited services are due to begin shifting the massive backlog of passengers. While much has been made of the economic toll on the aviation industry, millions of stranded travellers are left counting the personal cost of cancellations and travel chaos.

It will certainly be another cautionary tale for travellers about protecting themselves against unforseen events and circumstances beyond their control.

According to the International Air Transport Association, around 20,000 Aussies are among the nearly 7 million affected travellers worldwide whose plans have been thrown into chaos. With the massive backlog needing to be shifted over the coming weeks and limited flight capacity, the flow on affect will be felt for some time.

Many are facing confusion over their travel insurance coverage, but Australian travel insurance company 1Cover has announced that any claims on policies bought by its customers prior to the April 16th eruption would be fully covered. Some other insurance providers are choosing to enforce ‘Act of God’ provisions to refuse coverage or provide obstacles for certain claims. 1Cover policy holders are able to claim for cancellation and accommodation expenses associated with delayed flights as a result of the ash cloud.

Managing Director Eddie Feltham said that offering piece of mind is a priority to stranded travellers: “As you can imagine, we have been flooded with calls from customers overseas and waiting to travel from Australia wanting answers on how they will be affected. While we can’t tell them how and when they can travel, we are letting them know that we are doing everything we can to limit their out-of-pocket expenses due to the volcanic event. We understand that people stuck in Europe may take a while to find flights out, so we are covering the cost of reasonable accommodation expenses, for example, until they can get a flight home.”

Feltham said that this extraordinary event has joined the list of major travel industry disruptions in recent years, including 9/11, Avian Flu, SARS and the global economic downturn: “It will certainly be another cautionary tale for travellers about protecting themselves against unforseen events and circumstances beyond their control. Hopefully, the message will spread about how travel insurance ends up being a really valuable investment at a relatively small price.”

For further information, visit http://www.1cover.com.au
For further press information, contact Marketing Manager Chris Ford at chris(dot)ford(at)1cover(dot)com(dot)au or +61 450 955 579

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