Feedback from our guests tells us that a fast and reliable internet connection is critical to their purchasing decisions.
(PRWeb UK) April 28, 2010
Corus hotels is updating its guest internet access and services to offer more flexible and reliable 24/7 access to customers in its central London hotel. Customers will now be able to access the Internet from the comfort of their guest rooms.
The three year deal will see Airangel provide guest internet access throughout the central 385-bedroom London hotel. Airangel supplies WiFi to over 11,400 hotel bedrooms across the UK.
The new solution will see hotel guests enjoy more reliable, 24/7 access to the internet via an individually hotel branded virtual concierge web portal with a comprehensive support service.
The WiFi solution also allows Corus Hotels to directly market services and information to guests, creating added occasion for personalised dialogue with their customers and extending the brand experience. Additionally hotels can use the unique brand portal to increase external marketing revenue.
Andrew Hollett, at Corus hotels, said: “Feedback from our guests tells us that a fast and reliable internet connection is critical to their purchasing decisions.
“We wanted the best WiFi service for our guests and one that reflected the quality of our flagship central London hotel. Having an extra channel in which to engage with our guests will prove hugely valuable to us over the coming months.”
Dean Wilkinson, sales director of Airangel, said: “Corus was quick to identify the impact that guest internet services can have on marketing activities and our solution will help them strengthen brand image and customer experience.
“We worked closely with Corus to understand its commercial and budgetary objectives, enabling us to structure financially beneficial solutions for them.”
Corus Hotels is a leading hotel chain with hotels in central London, Birmingham, Coventry and a number of other popular UK destinations. For more information or to book a stay with Corus call 0844 567 0782 or visit http://www.corushotels.com
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