Bringing Corizon’s Mashup technology to our agent desktops will allow us to deliver the crucial link between our investments in applications and telephony infrastructure.
(PRWeb UK) April 27, 2010
Corizon today announces that its Enterprise Mashup Platform has been selected by Mondial Assistance in the UK to simplify and streamline the work of its contact centre agents.
The new solution will combine Mondial’s established desktop applications with its Cisco Agent Desktop infrastructure to create a simple set of screens that are easy to use, and crucially minimise the time to identify, validate and record customer interactions. The new solution from Corizon will optimise and automate the process of entering customer information, increasing efficiency and providing a quicker service for the customer.
Suzi Jones, Operations Director at Mondial Assistance in the UK, says “It is vitally important to Mondial Assistance that we deliver the most timely, responsive customer service possible. Bringing Corizon’s Mashup technology to our agent desktops will allow us to make significant progress against this goal by delivering the crucial link between our investments in applications and telephony infrastructure. It will also allow us the flexibility to quickly change processes as our customers needs and products evolve.”
Eric Guilloteau, CEO of Corizon says “We are very excited to be working with Mondial Assistance to improve the efficiency and usability of its agent desktops. This project represents a great opportunity to rapidly reuse and combine existing investments in a way that provides a fast payback and significant benefit to Mondial Assistance customers and agents, as well as providing the basis for ongoing improvement and change”.
Corizon, the Enterprise Mashup Company, transforms the economics of delivering applications for people. Corizon enterprise mashups simplify and automate the streamlining of the desktop enabling people to work more productively. The mashup platform achieves this by seamlessly combining the useful bits of business applications; giving the users the right information at the right time, to do their jobs better. The Corizon approach delivers pragmatic and fast project payback by addressing critical pain points one process at a time.
Corizon is headquartered in London, UK, and works with leading systems integrators and technology partners across Europe including Oracle, Accenture, Cap Gemini, Sabio and Logica. Corizon’s customers, from multiple industry sectors, seek to deliver fast project payback and improve their customer experience delivery and include BT Broadband, BT Global Services, KPN, and HomeServe.
For more information, visit http://www.corizon.com or follow Corizon on Twitter @CorizonMashups
About Mondial Assistance
Mondial Assistance: an intervention every 2 seconds around the world.
International leader in Assistance, Travel Insurance and Personal Services, today the Mondial Assistance Group counts more than 9,500 employees who speak 40 different languages and work throughout the world with a network of 400,000 service providers and 180 correspondents. 250 million people, or 4% of the world’s total population, benefit from its services, which the Group provides on all five continents. Mondial Assistance is a member of the Allianz Group.
For further press information please contact:
Margot Tomkinson, Justine Hoadley or Jen Staniforth
Tel: 020 8977 9132 or email mondialteam(at)harrisonsadler(dot)com
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